Amanda Burns
Rockford,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Independent Hairstylist
Self
01.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Independent Hairstylist
Self
08.2021 - 01.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
Master Hairstylist
Ulta Beauty Inc.
10.2016 - 08.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bartender
Tin Can Grand Rapids
10.2014 - 05.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Western High School
Parma, MI 2006
No Degree - Physical Therapy Assistance
Baker College
Muskegon No Degree - Cosmetology
Douglas J Aveda Institute
East Lansing, MI11.2007
Skills
- Trend Expert
- Business Management
- Customer Consultation
- Marketing Familiarity
- Customer Education
- Customer Buying Habits
- Relationship Building and Management
- Appointment Coordination
Timeline
Independent Hairstylist
Self
01.2023 - Current
Independent Hairstylist
Self
08.2021 - 01.2023
Master Hairstylist
Ulta Beauty Inc.
10.2016 - 08.2021
Bartender
Tin Can Grand Rapids
10.2014 - 05.2016
High School Diploma -
Western High School
No Degree - Physical Therapy Assistance
Baker College
No Degree - Cosmetology
Douglas J Aveda Institute