Amanda Busby
Boston,MA
Summary
Attentive Police Dispatcher bringing four years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems, CAD ARMS system, CJIS, NCIC, and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Experience prior in customer service, collections, medical billing and finance as well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Wentworth Institute of Technology
07.2020 - Current
- Answered non-emergency telephone inquiries from citizens and provided appropriate referrals as needed
- Dispatched police units to emergencies according to departmental policy based upon urgency of request, availability of resources, and jurisdictional boundaries
- Remained calm under pressure while taking calls during all types of situations
- Displayed excellent communication skills when communicating with callers in distress or other emergency personnel
- Managed multiple radio channels simultaneously while monitoring transmissions from police officers in the field
- Assessed caller needs quickly and accurately by listening attentively and following established protocol
- Updated daily log entries with pertinent details related to incidents that occurred overnight
- Entered, updated and retrieved information from CJIS on vehicle information, wanted persons, and information to relay to officers
- Used BAPERN to communicate with mostly Boston Police regarding issues around the area that would arise
- Arrange health transportation for non-life-threatening emergencies, coordinate safety escorts provided by officers, issue RAVE alerts for emergencies both on campus and in surrounding areas.
Collections Specialist
Citizens Bank
07.2019 - 12.2019
- Managed high call volumes and negotiated with customers on their overdue bills
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts
- Performed skip tracing activities to locate debtors and verify contact information
- Developed and maintained effective working relationships with customers, colleagues, and management
- Resolved customer billing issues to expedite cash flow
- Processed manual payments received from customers accurately according to company policy.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Maintained high volume of calls and met demands of busy and productive group
- Negotiated to collect balance in full
- Used skip tracing and other techniques to locate debtors
Revenue Control Analyst
Tufts Medical Center
03.2019 - 06.2019
- Utilize Healthcare Link (J.P Morgan) to post all payments for the hospital by payer and batch numbers
- Responsible for own posting, batch reports, and reconciliation by paying attention to detail
- Contact insurance companies when missing information
- Work closely with all departments in patient financial services to meet month end goals
- Post all denials from insurance and reason codes
- Work on any miscellaneous work from supervisor
- Multi-tasking between different healthcare websites to post certain manual batches
- Working as a team with coworkers to accomplish company demands
- Knowledge of basic healthcare coding
- Using mathematical formulas and calculating adjustments and payments daily
- Microsoft Office efficient: Word, Excel (Pivot tables, V-Lookup, etc) and Powerpoint.
Accounts Receivable Representative
Masciarelli Wine Company
08.2018 - 11.2018
- Reconcile all past due balances exceeding 60 days
- Key checks and scan them to the bank
- Process orders for customers
- Run reports for overdue aging, inventory reports, and sales representative sales via Excel
- Printing invoices and filing
- Providing customer service to all clients
- Following up with customers on their past due balances and sending them signed proof of delivery as needed
- Resolving credits
- Posting delinquent accounts
- Noting all accounts
- Microsoft Office efficient: Word, Excel and Powerpoint.
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget
Patient Account Representative
Boston Medical Center (EOS)
09.2017 - 07.2018
- Take inbound calls and make outbound calls to patients regarding their overdue balance
- Process payments over the phone by patient paying with credit card
- Abide by HIPPA rules and regulations for confidentiality
- Notate the account on everything that was discussed on the call and the patient's needs
- Use Epic and SDK systems to show which insurance was billed, payments posted, insurance coverage information, medical proxy listed we could speak with, notes from billing department, medical records etc
- Update insurance information or change of address on patient's file
- Discuss different payment options such as being set up on a payment plan or financial assistance offered by the hospital
- Understand medical terminology
- Following up with the billing department on claims that need to be coded or were billed incorrectly
- Customer service friendly.
Accounts Receivable Specialist
Burke Distributing Corporation
08.2015 - 09.2017
- Maintain the ongoing improvement of credit control policies, develop and monitor processes for account record keeping, ensure maintenance of records is accurate, communicate changes to other departments as necessary
- Eliminate accounting discrepancies and manage monthly reconciliation process
- Detail oriented in handling all accounts in a timely manner by emailing statements, processing invoices, keying/scanning checks, contacting accounts if invoices are past due, working closely with ABC and federal
- Regulation and accommodating all customers to ensure the best service
- Expanding my skill development learning new tasks when available
- Managing all of Red Bull accounting which includes all chain stores (Walgreens, CVS, Rite Aid, etc.)
- Entering invoices with the product amount and matching the pricing into central billing each week
- Microsoft Office efficient: Excel, Word, and PowerPoint.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Developed monthly, quarterly and annual profit and loss statements and balance sheets
Education
Science -
Massasoit Community College
Brockton, MA06.2015
Childcare - undefined
Weymouth High School
Weymouth, MA06.2013
Skills
- Customer service
- Time management
- Computer literacy
- Data Entry
- Multi-tasking
- Crisis Management
- Expert Problem Solver
- Epic
- Records Maintenance
- Multi-line phone system
- Active Listening
- Law Enforcement Collaboration
- Call Routing
- NCIC Database
- 911 System Information Databases
- Emergency Response Procedures
- Critical Thinking
- Rapid Needs Assessment
- Effective Communication
Certification
- CJIS Certificate
- APCO Certified Courses
- CPR/First Aid Certified
Awards
- Massachusetts Association of Women in Law Enforcement, Special Recognition Award
- Burke Distributing Corporation, Enthusiasm
Timeline
Police Dispatcher
Wentworth Institute of Technology
07.2020 - Current
Collections Specialist
Citizens Bank
07.2019 - 12.2019
Revenue Control Analyst
Tufts Medical Center
03.2019 - 06.2019
Accounts Receivable Representative
Masciarelli Wine Company
08.2018 - 11.2018
Patient Account Representative
Boston Medical Center (EOS)
09.2017 - 07.2018
Accounts Receivable Specialist
Burke Distributing Corporation
08.2015 - 09.2017
Science -
Massasoit Community College
Childcare - undefined
Weymouth High School