Amanda Bustamante
Richmond Hill,GA
Summary
Self motivated and driven to improve morale, decrease turnover and improve productivity. Background in customer service, training, sales and reporting.
Overview
18
18
years of professional experience
Work History
Line Haul Support Representative
Fed Ex Ground
Pooler, GA
02.2024 - Current
- Coordinated daily linehaul operations, ensuring adherence to safety regulations and policies.
- Communicate with loading dock teams to ensure trailers are cut in a timely manner.
- Developed routing plans for drivers that optimized delivery times while minimizing costs.
- Managed relationships with third-party vendors responsible for handling pickups and deliveries.
General Manager
Burger King
Richmond Hill, GA
05.2023 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
Designer and Sales Associate
Ashley's Furniture
Owensboro, KY
10.2020 - 01.2022
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Suggested specific product and options in line with customer goals.
- Coordinated with teammates and clients to schedule deliveries.
- Designed interior spaces by combining sets and pieces for cohesive looks.
Training and Development Manager
Alorica
Owensboro, KY
10.2006 - 10.2020
- Managed training and development for over 200 employees on weekly basis.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Identified key skill gaps in new hire employees and created reskill training and action plans to improve performance.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Mentored team members to succeed and advance within department and company.
- Managed yearly training calendar, including setting course plans, training spaces and department rotations.
- Effectively trained instructors and supervisors on techniques for managing employees.
Education
Culinary Arts - Culinary Arts
ITT Technical Institute
Fresno, CA2006
Skills
- Team development strategies
- Training methods
- Quality assurance
- Performance metrics
- Sales leadership development
- Organizational skills
- Creativity / Problem solving
- Building effective relationships
- Process evaluations
- Staff presentations
- Communication skills
Timeline
Line Haul Support Representative
Fed Ex Ground
02.2024 - Current
General Manager
Burger King
05.2023 - Current
Designer and Sales Associate
Ashley's Furniture
10.2020 - 01.2022
Training and Development Manager
Alorica
10.2006 - 10.2020
Culinary Arts - Culinary Arts
ITT Technical Institute
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