Amanda Butka
Marysville,OH
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Certified Substitute Teacher
Educational Service Center Of Central Ohio
09.2019 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Used best judgement to improvise lesson plans when not provided.
- Provided detailed reporting to teacher following my time in the classroom.
- Worked with all age groups in K-12 schools and on all subjects including Unified Arts and as an Intervention Specialist.
IT Solutions Analyst
Nationwide Financial Services
04.2008 - 07.2011
- Promoted to Senior IT Solutions Analyst in 2010.
- Scheduled and facilitated meetings between stakeholders from both IT and business departments of 2-30 participants.
- Worked with key stakeholders to clearly define scope of projects to ensure mutual understanding.
- Elicited and assisted with prioritization of project functional and nonfunctional requirements to support business objectives within IT and budgetary constraints.
- Created formal documentation for stakeholder review and sign-off surrounding business requirements allowing projects to advance to the System Design phase.
- Remained as liaison throughout project lifecycle to renegotiate and revise requirements via change management as needed.
Help Desk Analyst
Nationwide Financial Services
09.2005 - 04.2008
- Documented support interactions in system for future reference and addition to knowledge base.
- Assisted customers with troubleshooting issues encountered while using proprietary software, providing actionable tips to resolve problems.
- Wrote and executed SQL database queries for internal customers.
Case Administrator
Nationwide Financial Services
07.2001 - 09.2005
- Promoted to Senior Case Administrator in 2003.
- Provided internal processing, reporting, and customer support for Pension Plan Administrators.
Education
Master of Arts - Teaching
Western Governors University
Salt Lake City, UT06.2025
MBA -
Otterbein University
Westerville, OH04.2008
Bachelor of Science - History
Eastern Michigan University
Ypsilanti, MI04.2001
Skills
- Strong Communication and Interpersonal Skills
- Critical Thinking
- Complex Problem-Solving
- Requirements Specifications
- Meeting Facilitation and Scheduling
- Classroom Management
Timeline
Certified Substitute Teacher
Educational Service Center Of Central Ohio
09.2019 - Current
IT Solutions Analyst
Nationwide Financial Services
04.2008 - 07.2011
Help Desk Analyst
Nationwide Financial Services
09.2005 - 04.2008
Case Administrator
Nationwide Financial Services
07.2001 - 09.2005
Master of Arts - Teaching
Western Governors University
MBA -
Otterbein University
Bachelor of Science - History
Eastern Michigan University
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