Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Butler

Abilene

Summary

Results-driven professional with extensive experience in restaurant operations, focusing on food safety compliance and employee training. Proven ability to enhance service standards and boost customer satisfaction. Additionally, possesses strong knowledge and background in the medical industry. I am very passionate about providing the best care and being an advocate for all patients I encounter and have the privilege to serve.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Lytle Land & Cattle
Abilene
07.2024 - Current
  • Assisted in daily operations and management of restaurant staff.
  • Coordinated scheduling to ensure adequate coverage during peak hours.
  • Supported inventory management by tracking supplies and placing orders.
  • Helped maintain cleanliness and organization of dining and kitchen areas.
  • Facilitated training sessions for new employees on service standards.
  • Collaborated with team members to enhance customer service experiences.
  • Monitored food safety protocols to ensure compliance with health regulations.
  • Engaged with customers to address concerns and gather feedback effectively.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.

Scheduling Representative

Hendrick Cardiology Consultants
Abilene
01.2023 - 07.2024
  • Scheduled patient appointments using electronic health record systems.
  • Communicated with patients regarding appointment details and follow-up procedures.
  • Managed provider calendars to optimize availability and reduce scheduling conflicts.
  • Coordinated with medical staff to ensure timely patient care and service delivery.
  • Resolved patient inquiries related to scheduling and appointment changes promptly.
  • Assisted in training new team members on scheduling software and workflows.
  • Maintained accurate patient records to support efficient scheduling operations.
  • Managed incoming calls to schedule appointments and answer questions.
  • Coordinated with physicians' offices regarding referral requests.
  • Provided information regarding medical services, fees, and payment options.
  • Adjusted schedules as needed due to cancellations or delays.
  • Processed patient referrals and insurance verifications.
  • Utilized computer applications to manage daily tasks efficiently.
  • Created new accounts and updated existing accounts with most current details.
  • Assisted on special projects and assignments.
  • Inputted billing information into database system accurately.

Waitress

Lytle Land & Cattle
Abilene
09.2020 - 01.2023
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to maintain timely service.
  • Maintained cleanliness and organization of dining area and tables.
  • Assisted in training new staff on service procedures and menu items.
  • Handled cash transactions and processed payments efficiently.
  • Communicated effectively with customers to enhance their dining experience.
  • Upsold menu items to increase customer satisfaction and engagement.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Participated in team meetings to discuss new menu items or changes in policy.

Home Health Caregiver

Draco Services
Abilene
10.2017 - 03.2022
  • Provided personal care and assistance with daily living activities for clients.
  • Monitored client health conditions and reported changes to healthcare professionals.
  • Assisted clients with medication management and adherence to treatment plans.
  • Developed and maintained strong relationships with clients and their families.
  • Documented client progress and care provided in detailed reports.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care plans.
  • Ensured a safe and clean living environment for clients at all times.
  • Trained new caregivers on best practices in patient care techniques.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
  • Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
  • Monitored patient vital signs and reported changes to physician or nurse.
  • Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
  • Promoted positive morale among patients by providing emotional support during difficult times.
  • Observed safety precautions related to infection control practices in all areas where duties are performed.
  • Transported clients to medical appointments or other destinations when necessary.
  • Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
  • Responded quickly and appropriately to emergency situations involving assigned patients.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
  • Participated in team meetings regarding patient care planning and implementation activities.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped client with medication self-administration.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Education

High School Diploma -

Abilene High School
Abilene, TX
05-2015

CNA And Pharmacy Tech License - CNA, Anatomy And Pharmacy

Holland Medical High School
Abilene, TX
05-2015

Skills

  • Inventory management
  • Staff scheduling
  • Customer engagement
  • Food safety compliance
  • Employee training
  • Appointment scheduling
  • Health care coordination
  • Patient support
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Team building
  • Time management
  • Cash handling
  • Customer service
  • Budgeting and cost control
  • Data Entry
  • Multi Tasking
  • Clerical Skills
  • Computer
  • Communication

Timeline

Assistant General Manager

Lytle Land & Cattle
07.2024 - Current

Scheduling Representative

Hendrick Cardiology Consultants
01.2023 - 07.2024

Waitress

Lytle Land & Cattle
09.2020 - 01.2023

Home Health Caregiver

Draco Services
10.2017 - 03.2022

High School Diploma -

Abilene High School

CNA And Pharmacy Tech License - CNA, Anatomy And Pharmacy

Holland Medical High School

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