Amanda Byers
Lapeer,MI
Summary
Experienced banking professional with a strong background in financial services, risk management, and customer relations. Collaborative team player delivering consistent impactful results. Recognized for reliability and adaptability to meet evolving requirements. Specializes in financial analysis, loan processing, and regulatory compliance. Known for exceptional communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Crew Trainer
Buffalo Wild Wings
06.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Customer experience banker
Huntington bank
03.2017 - 05.2025
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
- Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
Aide
Testpointe Diagnostics
08.2018 - 02.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School - General
Oxford High School
01.2010
Health science
Oakland tech
01.2010
Skills
- Client support
- Cash transaction processing
- Collaborative team management
- Engaged listening
- Mentoring team members
- Efficient execution of opening and closing tasks
- Customer complaint management
- Cross-selling capabilities
- Effective goal development
- Consumer financial services
- Collaborative networking abilities
- Client relationship management
- Problem-solving skills
- Training facilitation
- Nurturing customer partnerships
- Independent drive
- Implementation of risk management protocols
- Retail banking sales
- Customer service in banking
Languages
English
Native or Bilingual
Timeline
Crew Trainer
Buffalo Wild Wings
06.2024 - Current
Aide
Testpointe Diagnostics
08.2018 - 02.2024
Customer experience banker
Huntington bank
03.2017 - 05.2025
Health science
Oakland tech
High School - General
Oxford High School
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