Amanda Cabbell
Salem,IN
Summary
Dynamic professional with extensive experience at Walmart, excelling in retail operations and customer service. Proven track record in team leadership and employee training, enhancing staff performance and engagement. Skilled in inventory control and problem-solving, fostering a collaborative environment that drives efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Walmart
Salem, IN
07.2018 - Current
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Supported inventory management processes, including stock replenishment and loss prevention strategies.
- Trained new employees on customer service standards and operational procedures to enhance team performance.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience for patrons.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Support Manager
Walmart
Salem, IN
10.2017 - 07.2018
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
Patient Care Technician
The Little Clinic
Floyds Knobs, IN
01.2015 - 10.2017
- Assisted in patient assessments and monitored vital signs to ensure quality care.
- Supported healthcare team by preparing examination rooms and managing patient flow efficiently.
- Collaborated with nursing staff to document patient information accurately in electronic health records (EHR).
- Facilitated communication between patients and healthcare providers, ensuring clarity of information shared.
- Participated in infection control protocols, maintaining a clean and safe environment for patients and staff.
- Adapted quickly to changing patient needs, demonstrating flexibility in a fast-paced clinic setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Office Manager
James Woodiel, MD
Salem, IN
01.2010 - 01.2015
- Managed daily office operations, ensuring efficient workflow and timely task completion.
- Streamlined appointment scheduling processes to enhance patient experience and office efficiency.
- Coordinated communication between medical staff and patients, fostering a collaborative environment.
- Maintained accurate patient records and confidential information in compliance with healthcare regulations.
- Oversaw inventory management for medical supplies, ensuring availability and cost-effectiveness.
- Trained new staff members on office policies and procedures, promoting a cohesive team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN05.2019
Certificate of Technical Studies - Medical Office Administration
ATA Career Education
Louisville, KY06.2007
High School Diploma -
Salem High School
Salem, IN05.2005
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Employee scheduling
- Hiring and training
- Organizational skills
- Human resources
Timeline
Assistant Store Manager
Walmart
07.2018 - Current
Support Manager
Walmart
10.2017 - 07.2018
Patient Care Technician
The Little Clinic
01.2015 - 10.2017
Office Manager
James Woodiel, MD
01.2010 - 01.2015
Bachelor of Science - Business Management
Indiana Wesleyan University
Certificate of Technical Studies - Medical Office Administration
ATA Career Education
High School Diploma -
Salem High School