Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Amanda Calderon

Denver,United States

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 15 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.

Overview

19
19
years of professional experience

Work History

Operations Manager

Walmart
Denver, CO
10.2016 - 01.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Recruited, hired, mentored and trained over 400 associates (per store) on business procedures, policies, duties and customer care methods.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.

Human Resources Manager

Walmart
Westminster, CO
05.2007 - 09.2016
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Facilitated communication and coordination between employees and management to keep parties informed.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Recruited top talent to maximize profitability.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Motivated employees through special events, incentive programs and constructive feedback.

Customer Service Manager

Walmart
Westminster, CO
09.2002 - 04.2007
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

West High School
Denver, CO
2001

Skills

  • Goal Setting
  • Training Management
  • Financial Statement Review
  • Human Resources Oversight
  • Recruitment and Hiring
  • Staff Scheduling
  • Customer Relations

Timeline

Operations Manager

Walmart
10.2016 - 01.2022

Human Resources Manager

Walmart
05.2007 - 09.2016

Customer Service Manager

Walmart
09.2002 - 04.2007

West High School

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Amanda Calderon