Amanda Caldwell
Cottondale,FL
Summary
Dedicated retail professional with several years of experience, recognized for a positive attitude and commitment to exceptional customer service. Proven expertise in cash handling, complaint resolution, and training new cashiers while maintaining high productivity in fast-paced environments. Strong skills in inventory management and point-of-sale systems contribute to efficient operations and enhanced customer satisfaction. Aiming to leverage conflict resolution and team leadership abilities to further enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Cashier Assistant Manager
Alford Liquor and Lotto
Alford, FL
07.2023 - 08.2024
- Ensured compliance with relevant laws and regulations related to cash handling operations.
- Verified customer age requirement for alcohol or tobacco purchases.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reconciled registers to prepare daily bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Ensured compliance with all company policies and procedures.
- Implemented successful business strategies to increase revenue and target new markets.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Team Leader
Magic Touch Cleaners
Alford, FL
05.2022 - 07.2024
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Provided feedback on customer service issues to management team.
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Home Health Aide
Private Client
Marianna, FL
03.2020 - 09.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Documented care provided and submitted notes to supervisor.
- Provided entertainment and companionship through conversation, reading, and board games.
- Improved patient outlook and daily living through compassionate care.
- Administered prescribed medications under direction from physician.
- Provided companionship and monitored health condition of clients.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Tracked and reported clients' progress based on observations and conversations.
- Recognized emergency situations and implemented appropriate procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Recorded daily notes about client conditions, treatments provided and progress made.
Bartender
Sonnys Real Pit BBQ
Marianna, FL
08.2017 - 03.2020
- Stocked ice bins and coolers as needed throughout shift.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Assisted in setting up the bar for service shift.
- Poured wine, beer and cocktails for patrons.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Education
High School Diploma -
Cottondale High School
Cottondale, FL05-2008
Skills
- Scheduling
- Complaint resolution
- Conflict mediation
- Customer consulting
- Documentation
- Computer proficiency
- Order processing
- Opening and closing accounts
- Conflict resolution
- Credit card payment processing
- Problem-solving
- Retail store support
- Money handling
- Payment processing
- Recordkeeping strengths
- Product knowledge
- Verbal and written communication
- Team development
About Me:
- I love making people happy. That makes me excellent at customer service.
- Very organized and detail oriented
- Reliable and Dependable
- Excellent multi tasker
References
References available upon request.
Timeline
Cashier Assistant Manager
Alford Liquor and Lotto
07.2023 - 08.2024
Team Leader
Magic Touch Cleaners
05.2022 - 07.2024
Home Health Aide
Private Client
03.2020 - 09.2022
Bartender
Sonnys Real Pit BBQ
08.2017 - 03.2020
High School Diploma -
Cottondale High School