A Well-qualified, hardworking, and reliable Customer Service | Retention Specialists | Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Amanda Callahan
Customer Service Dispatching
Bellmawr,New Jersey
Summary
Overview
20
years of professional experience
Work History
AUS Inc.
Accounts Payable and Receivable Clerk
12.2023 - Current
Job overview
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
LEN THE PLUMBER
Lead Dispatcher
09.2020 - 12.2023
Job overview
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Dispatched and routed 20-30 fleet vehicles daily.
- Maintained organized shifts through effective supervision of field unit conditions.
- Encouraged respect through effective conflict management with all involved parties.
- Managed payment coordination to confirm transactions.
- Established and enforced customer care policies.
- Utilized dispatch software to enter customer orders, deliveries and receipt.
Hutchinson Plumbing Heating Cooling LLC
Customer Service Lead
11.2016 - 08.2020
Job overview
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Dr. Mary Anne Checcio DDS
Bookkeeper
05.2010 - 11.2016
Job overview
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
Flynn And O'Hara Uniform Store
Assistant Manager
04.2005 - 02.2010
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Audubon HighAudubon, NJ
Diploma
University Overview
Camden County CollegeBlackwood, NJ
Associates Degree
University Overview
Skills
- Leadership abilities
- Time management
- Account management
- Data Entry
- Interpersonal Skills
- Customer Retention
- Analytical Skills
- Professional
- Accounts payable and payroll
- Excellent communication and listening skills
- Multi-tasker
- Problem solver
- Routing orders
- Scheduling
- Quick books
- Service Titan
- SalesForce
- Word
- MS PowerPoint
- MS Office
- Excel
- Outlook
- GEMS
- Teams
- Updating logs
- Verifying coverage
- Closing tickets
- Service coordination
- Customer Relations
- Dispatching procedures
- Teambuilding
- Self-Motivated
Timeline
Accounts Payable and Receivable Clerk
AUS Inc.
12.2023 - Current
Lead Dispatcher
LEN THE PLUMBER
09.2020 - 12.2023
Customer Service Lead
Hutchinson Plumbing Heating Cooling LLC
11.2016 - 08.2020
Bookkeeper
Dr. Mary Anne Checcio DDS
05.2010 - 11.2016
Assistant Manager
Flynn And O'Hara Uniform Store
04.2005 - 02.2010
Audubon High
Diploma
Camden County College
Associates Degree