Amanda Callanan

Canton,OH

Summary

Adept at multitasking and customer service, I enhanced guest satisfaction and loyalty at Ida's Cafe and the City of Canton through exceptional service and efficient conflict resolution. Skilled in cash handling and team training, I consistently drove revenue growth and fostered a welcoming environment. My outgoing personality and reliability set me apart as a dedicated employee.

Overview

Certification

Work History

Bartender/Server/Cook

Ida's Cafe

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Obtained cash bank and stocked service bar to prepare for operation.

Customer Service Representative

City Of Canton

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Diploma - General

Washington High School

Massillon, OH

05.2004

Skills

Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance

Outgoing personality
Service-oriented mindset
Hospitality and accommodation
Courteous
Outstanding customer service