AMANDA CAMARILLO
La Puente,CA
Summary
Dear Hiring Manager, I am applying for a position at your company based on the posted description, I'm confident that I am fully qualified for the position and can be a strong addition the team. I would appreciate a job interview at the earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address.
Sincerely, Amanda Camarillo
Overview
8
8
years of professional experience
Work History
Call Center Representative
North-West College
01.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- 100+ phone calls per day
- Assisted in creating canned responses that expedited common query resolutions while maintaining personalized touch in communications.
Receptionist Assistant
Bee Imagine LLC.
02.2022 - 02.2023
- Prepared and maintained master calendar.
- Answered central telephone system, directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients.
- Recruited and scheduled future candidates for interviews.
- Greeted numerous visitors and vendors.
- Communicated with individuals entering building to boost security, assist visitors and kept visitor log.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Provided callers with address, directions, company website and related information.
- Comply with security initiatives.
- Arranged travel plans for CEO of company
- Served as point of contact between clients and managers
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Volunteered to help with special projects.
- Improved communication between owner and external parties by drafting professional correspondence on their behalf.
Site Director
After School Education & Safety
09.2015 - 11.2019
- Supervised average of 180 students and 8 on site coaches
- Created enjoyable and interesting learning environment for 180 students with help of coaches
- Maintained child-friendly environment
- Promoted good behavior by using positive reinforcement method.
- Facilitated effective communication between employees and families
- Performed continuous evaluations of successes and failures, and implemented improvement plans with coaches
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Trained new team members on site policies and procedures.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Life Skills Coach
Easterseals of Southern California
05.2016 - 10.2016
- Connected clients with community service and resource agencies.
- Created strategies to meet needs of mentally and physically disabled adults.
- Physically and verbally interacted with adults throughout day.
- Redirected poor behavior using positive reinforcement method.
- Assisted with patient transfer.
- Assisted patients with ambulation and crutch walking.
- Responded appropriately to physical, emotional and developmental needs of individuals.
- Assisted patients with feeding and hygiene.
Education
Associate of Arts - Business Marketing
Rio Hondo Community College
Whittier, CA2026
High School Diploma -
Baldwin Park High School
Baldwin Park, CA2013
Skills
- Call Control
- Data Entry
- Customer Service
- Complaint resolution
- System Documentation
- 50 WPM
- Appointment Scheduling
- Verbal and written communication
- Attention to Detail
References
- References available upon request.
- Anthony De La Rosa 626-290-4143
- Miriam Segura 909-231-1905
- Ilene Caraveo 626-506-4393
- Giselle Galvez 626-367-0816
Timeline
Call Center Representative
North-West College
01.2023 - Current
Receptionist Assistant
Bee Imagine LLC.
02.2022 - 02.2023
Life Skills Coach
Easterseals of Southern California
05.2016 - 10.2016
Site Director
After School Education & Safety
09.2015 - 11.2019
Associate of Arts - Business Marketing
Rio Hondo Community College
High School Diploma -
Baldwin Park High School
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