Developed and enhanced community involvement event program.
Guided and encouraged newer members of leadership.
Pioneered re-development for Covenant Administration working with builders, owners and committees from demolition to concept and final permit through completion.
Overview
21
21
years of professional experience
Work History
Supervisor
Covenant Administration The Woodlands Township
07.2007 - Current
Oversaw department operations within a high-volume, fast-paced environment
Provided leadership and direction to five staff members in developing/implementing innovative initiatives for enhanced training
Collaborated closely with staff to establish and integrate enhanced internal processes into operations, as well as optimize available resources, to improve productivity and meet/exceed objectives
Lead operational audits and evaluations to identify quality assurance issues and ensure staff compliance with policies; develop processes, enhancement strategies and training programs to increase staff performance and quality
Recruited, interviewed, hired and trained staff in all facets of Standard Operating Procedures (SOPs) and software utilization; regularly assessed staff performance levels, identifying areas in need of improvement and implemented corrective action plans when necessary
Recommended legal action and provided thorough records of mitigation efforts
Received and resolved complaints from neighbors regarding improper maintenance of properties
Compiled data promptly and accurately for interested parties from city model database
Presented property improvement proposals and violation evaluations at monthly committee meetings for elected and appointed community volunteers
Assisted in overall organizational vision and mission adherence through seeking out additional opportunities to engage and learn new value-added skills
Promoted an environment of continuous learning through training and development of new colleagues and subordinate personnel
Executed seamless community wide events through strategic creation and implementation of procedures and best practices
Acted as a staff technical writer for communications to constituents and leadership
Maintained discretion and grace under pressure
Team Specialist
Covenant Administration The Woodlands Township
09.2003 - 07.2007
Performed administrative support functions of deed restriction enforcement including document and database management, correspondence, meeting material preparation and provided exceptional service to all constituents and leadership
Education
BACHELOR OF SCIENCE - BUSINESS, management
UNIVERSITY OF PHOENIX
08.2012
Skills
Innovative Leadership
Resource Allocation & Optimization
Project Management
Operational Enhancement
Business Unit Re-engineering
Highly Organized
Meeting Management
Scheduling
Strong Written Communication
Strong Verbal Communication
Software & Systems Adept
Enthusiastic Team Player
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Supervisor
Covenant Administration The Woodlands Township
07.2007 - Current
Team Specialist
Covenant Administration The Woodlands Township
09.2003 - 07.2007
BACHELOR OF SCIENCE - BUSINESS, management
UNIVERSITY OF PHOENIX
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