Amanda Cambron
Barnesville,GA
Summary
Vast experience and time-tested customer service aptitude focusing on increased sales, customer retention, and generation of win-win situations. Certified Trainer Certificate Technology proficient with knowledge of many programs and systems. Great work ethic, positive attitude, and company minded mentality. Knowledge of service and parts pertaining to vehicles. Team managing skills. Organization skills including the ability to schedule appointments, meet with customers, and ensure work is done properly. Basic mathematic skills to prepare and process bills and customer payments. Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge. Strong communication skills and the ability to translate customer needs to workable technician orders. Proficient with Microsoft Office Suite with a focus on PowerPoint and Teams. Strong organizational skills. Strong written and oral communication skills. Great attention to detail. Maintained Retail Training Calendar for full visibility to all SGI teams. Strong analytical logic thinking and problem-solving skills. Independently determines and develops an approach to solutions. Strong work ethic and learning capability. Demonstrate business acuity, intellectual maturity, and relationship management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Trainer & Quality Assurance Specialist (VSC)
Safe-Guard
05.2024 - Current
- Delivered training programs related to product, procedures and processing systems for Vehicle Service Contract Operations associates.
- Facilitated learning to develop participants' competencies and help learners meet specified performance expectations.
- Documented and maintained written training material, procedures, and processing manuals to ensure quality, accuracy and consistency.
- Conducted in person and virtual training classes or individual training on assigned products.
- Communicated, demonstrated and trained changes in duties, product and/or state regulations to ensure compliance.
- Developed and/or modify training materials as required to meet new or updated training needs.
- Collaborated with Training Manager to improve course design materials.
- Assisted Instructional Designers in the analysis, design and development of training material.
- Served as subject matter expert for new hires during training.
- Administered timely trainee weekly evaluations.
- Analyzed and converted monitored findings and scores into coaching/training recommendations and actions for performance and process improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Training Operations Specialist
Safe-Guard
05.2023 - 05.2024
- Onsite, Offsite, and Virtual Course Registration creation and monitoring (Smartsheet-based hyperlink embedded into flyers).
- Performance Workshop Onsite.
- Facility readiness.
- Materials.
- Supplies.
- Catering/Room Blocks.
- Lead contact for all SGI course participants visiting.
- Class monitor and video recording assist.
- Be present during 4 days on site classes to conduct role play video sessions.
- Performance Workshop Offsite.
- Room Blocks, Catering.
- Post Course reporting via Survey Monkey.
- Pull reports for every class and upload results to Smartsheet for future data export.
- Training Materials administration.
- Smartsheet SharePoint-based storages for version control.
- Smart Works supply of training materials.
- Communicate the status of team deliverables vs. deadlines.
- Covideo Video content.
- Create Covideo job-aids to assist the training team.
- Learner Experience.
- Key contact for visiting students regarding travel/facility inquiries.
- Maintain Retail Training Calendar for full visibility to all SGI teams.
- Create and maintain the Excel Training open dates workbook.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Claims Adjuster
Safe-Guard
09.2020 - 05.2023
- Handles claims-related calls per work schedule performing within defined metrics.
- Orders an inspection when a claim is over a certain amount or possible fraud.
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor.
- Master understanding of clients, agents, or clients as noted in the system.
- Supports other team members in assisting customers when the situation requires involvement.
- Escalates 'Hot Issues' to team lead, supervisors, or managers when unable to resolve satisfactorily.
- Takes initiative to resolve an issue rather than allow an issue to continue.
Service Advisor
Jim Ellis Toyota/ Toyota of McDonough
06.2018 - 09.2020
- Greet customers and offering excellent customer service from intake to release of their vehicles.
- Translate customer-reported problems into actionable work orders for technicians to complete.
- Order necessary parts from suppliers and double-check that they are delivered to the technicians.
- Ensure that automotive work provided to customers meets company quality standards.
- Invoice and collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services.
- Maintain customer service records and enter data into computer databases.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service/ Assistant Manager
Kauffman Tire
06.2016 - 06.2018
- Company Overview: full-service shop
- Scheduling appointments and checking customers in gathering information on their vehicles and entering it into the system.
- Following up with customers regarding their recommendations.
- Building tickets looking up parts pricing and labor rates to quote customers on services that are recommended.
- Maintaining shop structure and team accountability managing the team’s schedules, hours, and work performance.
- Opening and closing-managing the system and cash drawer for nightly close.
- Full-service shop
Business Development Center, Service Scheduling Coordinator (BDC)
Willett Honda South
08.2015 - 06.2016
- Generate service department appointments in a sales environment where we gather information and advised services needed while providing pricing.
- Taking all inbound calls and creating outbound calls utilizing customer database to generate business.
- Created call schedules to reach out to current customers to increase customer retention.
Lead Customer Liaison and Product Specialist
Willett Honda South
04.2015 - 08.2015
- Supervised a maximum of eight people, to assist sales customers with product knowledge, pricing information, and finalizing contracts.
- Led training seminars to further assist employees in product knowledge, dealer practices, and procedures.
- Assist Product Specialists with all duties when needed.
- Complete any other work needed by dealer.
Parts Department Inventory Director
Willett Honda South
11.2014 - 04.2015
- Opened the Parts Department daily, setting up all equipment for the beginning of the business day.
- Received all new inventory, batching in products, updated systems, and stocked warehouse.
- Regular cycle counts of inventory to ensure accuracy, while organizing warehouse to further the productivity of other department staff.
Product Specialist/ Salesman
Willett Honda South
01.2014 - 11.2014
- Greeted customers when they arrived and Gathered information on what they were looking for/ Customer interview.
- Assisted with finding the right vehicle that fits their needs.
- Assisted customers with vehicle purchases. Showing all product features and benefits, reviewing contracts with customers, and having them sign.
- Assisted with overall customer vehicle purchases. (With new cars I did the walk around with customers and showed technology).
- Used client-driven techniques to ensure customer satisfaction and build dealer value, focusing on retention and overall customer experience.
In-Home Living Assistant
Langston Living Assistance
05.2012 - 01.2014
- Assisted general care and basic medical needs for elderly patients.
- Kept tract of and administered medications as needed and assisted with physical therapy.
- Assisted with daily living needs as well as household requirements and an effort to make patients calm and keep a relaxed environment.
Education
GED -
Southern Crescent Technical College
Griffin, GASkills
- New hire training
- Planning and coordination
- Public speaking
- Upselling
- Creative problem solving
- Clear verbal communication
- Attention to detail
- Decision-making
- Critical thinking
- Quality assurance
Certification
- Certified Trainer- 2024
Languages
English
Timeline
Trainer & Quality Assurance Specialist (VSC)
Safe-Guard
05.2024 - Current
Training Operations Specialist
Safe-Guard
05.2023 - 05.2024
Claims Adjuster
Safe-Guard
09.2020 - 05.2023
Service Advisor
Jim Ellis Toyota/ Toyota of McDonough
06.2018 - 09.2020
Service/ Assistant Manager
Kauffman Tire
06.2016 - 06.2018
Business Development Center, Service Scheduling Coordinator (BDC)
Willett Honda South
08.2015 - 06.2016
Lead Customer Liaison and Product Specialist
Willett Honda South
04.2015 - 08.2015
Parts Department Inventory Director
Willett Honda South
11.2014 - 04.2015
Product Specialist/ Salesman
Willett Honda South
01.2014 - 11.2014
In-Home Living Assistant
Langston Living Assistance
05.2012 - 01.2014
GED -
Southern Crescent Technical College
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