Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Amanda Campbell

Northborough,MA
Amanda Campbell

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

6
years of professional experience
3

Certifications

Work History

Coastline Enterprises
Walpole, MA

Warehouse Operations Lead
03.2022 - 08.2022

Job overview

  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Kept corporate departments and customers updated on critical shipments.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
  • Operated equipment while observing standard safety procedures.
  • Researched developments in applicable regulations to advise management on necessary changes to company policies.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Directed system updates to boost productivity and control recordkeeping errors.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Arranged items at destination according to customer requests and instructions.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Assembled and filled up to 50 shipments per day and prepared all shipping documentation.

HeyTutor
Marlborough, Worcester, Northborough, Massachusetts

Tutor
09.2016 - 05.2021

Job overview

  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Provided appropriate learning materials for students.
  • Worked with students in classrooms and home environments to provide educational support.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
  • Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
  • Helped students prepare for routine and standardized tests and college entrance exams.
  • Met with students and discussed educational goals and expectations.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Created special handouts, study guides and enrichment materials to boost student knowledge.
  • Taught students remotely via pre-recorded and live video sessions.
  • Integrated technology into sessions to further enhance student learning.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Managed over 50 customer calls per day
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses

Altitude Trampoline Park
Marlborough, Massachusetts

Trampoline Supervisor
07.2017 - 02.2018

Job overview

  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Delivered information and details of interest about facility to visitors.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Trombetta's Farm
Northborough, Massachusetts

Ice Cream Server
06.2017 - 08.2017

Job overview

  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Offered samples of new ice cream flavors to customers.
  • Accurately operated cash register to process customer payments.
  • Delivered orders to ice cream dispensing area to communicate special requests.
  • Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and sitting areas cleaned and sanitized.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Checked on sitting areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
  • Endorsed products by making recommendations and promoting specials to increase daily sales by 10%

HomeGoods
Westborough, Massachusetts

Retail Sales Associate
03.2016 - 10.2016

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Helped customers complete purchases, locate items and join reward programs

Education

University of Massachusetts Amherst
Amherst, MA

Bachelor of Science from Cognitive Psychology
12.2023

University Overview

  • Dean's List, Spring 2021
  • Dean's List, Fall 2021
  • Amherst Campus Grant Scholarship Recipient
  • HEERF II Grant Scholarship Recipient
  • MASSGrant Scholarship Recipient
  • Federal Pell Grant Scholarship Recipient
  • 4.0 GPA

Quinsigamond Community College
Worcester, MA

Associate of Science from Psychology
05.2020

University Overview

  • Honor Roll, Fall 2018
  • Honor Roll, Spring 2019
  • Honor Roll, Fall 2019
  • Honor Roll, Spring 2020
  • 3.90 GPA
  • Phi Theta Kappa Member

Algonquin Regional High School
Northborough, MA

High School Diploma
05.2018

University Overview

  • Honor Roll, Fall 2014
  • Honor Roll, Spring 2015
  • Honor Roll, Fall 2015
  • Honor Roll, Spring 2016
  • Honor Roll, Fall 2016
  • Honor Roll, Spring 2017
  • Honor Roll, Fall 2017
  • Honor Roll, Spring 2018
  • Completed AP course in Chemistry
  • Completed AP course in US History
  • 3.90 GPA

Skills

  • Heavy Lifting
  • Interpersonal Relationships
  • Employee Safety
  • Vendor Relationship Management
  • Operational Efficiency and Safety
  • Collaborative Team Work
  • Inventory and Operations Management
  • Hiring and Training
  • Billing and Invoicing
  • Verbal and Written Communication
  • Delegating Work
  • Shipping and Receiving
  • Floor Space Maximization
  • Cleanliness and Organization
  • Warm and Welcoming
  • Time Management

Certification

  • Certified Forklift Operator
  • RedCross Adult, Child and Baby First Aid/CPR/AED Certified
  • RedCross Psychological First Aid Certified

Timeline

Warehouse Operations Lead

Coastline Enterprises
03.2022 - 08.2022

Trampoline Supervisor

Altitude Trampoline Park
07.2017 - 02.2018

Ice Cream Server

Trombetta's Farm
06.2017 - 08.2017

Tutor

HeyTutor
09.2016 - 05.2021

Retail Sales Associate

HomeGoods
03.2016 - 10.2016

University of Massachusetts Amherst

Bachelor of Science from Cognitive Psychology

Quinsigamond Community College

Associate of Science from Psychology

Algonquin Regional High School

High School Diploma

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Amanda Campbell