Amanda Campbell
Mesa
Summary
Dynamic Certified Pharmacy Technician with proven expertise in medication dispensing and inventory management at the Hospital of Central Connecticut. Recognized for enhancing pharmacy efficiency through organizational systems and maintaining patient confidentiality. Adept at multitasking and fostering team collaboration to optimize workflows and ensure exceptional patient care.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Hospital Of Central Connecticut
New Britain
11.2020 - 01.2024
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Generated labels for compounded medications using an automated system.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Prepared compound medications under the supervision of a licensed pharmacist.
Pharmacy Technician
CVS Pharmacy
Wethersfield
03.2020 - 01.2021
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Answered telephones to respond to questions or requests.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Assisted in training new employees on pharmacy procedures.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Store Manager
Walgreens
Colchester
07.2015 - 03.2020
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Delegated work to staff, setting priorities and goals.
- Implemented efficient systems for tracking stock movement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
Wethersfield High School
Wethersfield, CT06-2002
Skills
- Medication dispensing
- Inventory management
- Compounding medications
- Patient confidentiality
- Time management
- Team collaboration
- Multitasking and organization
- Workflow optimization
Timeline
Certified Pharmacy Technician
Hospital Of Central Connecticut
11.2020 - 01.2024
Pharmacy Technician
CVS Pharmacy
03.2020 - 01.2021
Store Manager
Walgreens
07.2015 - 03.2020
High School Diploma -
Wethersfield High School
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