Amanda Campbell
Deer Park
Summary
Resourceful Front of House Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring smooth front-of-house operations and superior guest experience.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Battleground Golf Course
Deer Park
04.2022 - 02.2025
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints in a professional manner.
- Coached and developed team members to support employee growth and development.
- Monitored dining room cleanliness and tidiness at all times.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Coordinated with back of house management to ensure seamless service delivery.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
Bartender/Server Assistant Manager
South Shore Harbor Resort
League City
08.2020 - 06.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Developed good working relationships with fellow employees through effective communication.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Monitored bar inventory and promptly restocked low items before depletion.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Completed regular bar inventories and daily requisition sheets.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Some College (No Degree) - Basics
San Jacinto College
Pasadena, TXSkills
- Customer service
- Conflict resolution
- Inventory management
- Sales analysis
- Staff scheduling
- Team leadership
- Employee training
- Time management
- Floor management
- Pre-shift walk-through
- Team building
- Hiring
- Quality standards
- Staff supervision
- Staff motivation
Timeline
Front of House Manager
Battleground Golf Course
04.2022 - 02.2025
Bartender/Server Assistant Manager
South Shore Harbor Resort
08.2020 - 06.2024
Some College (No Degree) - Basics
San Jacinto College
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