Amanda Campbell
New Kensington,PA
Summary
Results-driven retail leader with experience in membership management, merchandising/compliance, and fresh department operations at Sam’s Club. Proven ability to drive sales growth, improve operational execution, and deliver exceptional member experiences. Strong background in team development, merchandising strategy, and food safety standards, with a focus on achieving results and building high-performing teams.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work History
Retail Marketing (In-Club Focus)
Sam's Club
Tarentum, Pennsylvania
10.2025 - Current
- Created engaging social media and in-club promotional content to drive traffic and sales
- Highlighted key items, instant savings, and seasonal products to increase member engagement
- Supported club culture through events, associate recognition, and promotions
Member Service Assistant Manager
Sam's Club
Tarentum, Pennsylvania
06.2022 - Current
- Led initiatives to drive new memberships, renewals, and Plus upgrades
- Coached associates to improve conversion rates and member engagement
- Monitored KPIs and implemented strategies to increase membership performance
- Delivered exceptional member service, resolving concerns and ensuring positive experiences
- Promoted credit, membership upgrades, protection plans, and services to increase overall club revenue.
- Assisted members with inquiries and service requests in a timely manner.
- Coordinated member events to enhance community engagement and loyalty.
- Resolved member complaints by providing prompt, courteous support solutions.
Fresh Manager
Sam's Club
Tarentum, Pennsylvania
03.2025 - 03.2026
- Led daily operations across fresh departments, ensuring high standards in food safety, quality, and production
- Drove sales through strategic merchandising, production planning, and seasonal features
- Managed and developed associates to build a high-performing, accountable team
- Oversaw inventory, shrink, and ordering to maintain in-stock levels and profitability
- Ensured execution of company standards in rotation, cleanliness, and product presentation
- Improved operational efficiency through scheduling, workflow optimization, and process improvements
- Delivered strong member satisfaction through quality products and excellent service
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Assisted team members in stocking shelves and organizing merchandise displays.
Merchandising/Compliance Manager
Sam's Club
Tarentum, Pennsylvania
11.2024 - 03.2025
- Ensured compliance with regulatory requirements and company policies.
- Conducted regular audits to assess adherence to compliance standards.
- Developed training materials to educate staff on compliance protocols.
- Executed company standards for merchandising, signage, and product placement
- Ensured compliance with safety, operational, and audit expectations
- Led floor sets, resets, and seasonal transitions to drive sales and visual impact
- Conducted audits to maintain pricing accuracy and floor readiness
- Trained associates on merchandising standards and compliance procedures
- Assisted in investigations of compliance violations and incidents.
Member Service Assistant Manager
Sam's Club
Butler, Pennsylvania
11.2019 - 05.2022
- Led initiatives to drive new memberships, renewals, and Plus upgrades
- Coached associates to improve conversion rates and member engagement
- Monitored KPIs and implemented strategies to increase membership performance
- Delivered exceptional member service, resolving concerns and ensuring positive experiences
- Promoted credit, membership upgrades, protection plans, and services to increase overall club revenue.
- Assisted members with inquiries and service requests in a timely manner.
- Coordinated member events to enhance community engagement and loyalty.
- Resolved member complaints by providing prompt, courteous support solutions.
Front-end Team Lead
Sam's Club
Tarentum, Pennsylvania
10.2013 - 11.2019
- Led front-end team to ensure efficient customer service operations.
- Trained staff on best practices for checkout procedures.
- Collaborated with management to enhance customer experience strategies.
- Resolved customer inquiries and escalated issues effectively.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Customer Service Cashier
Home Depot
Monroeville, Pennsylvania
06.2008 - 10.2013
- Processed customer transactions accurately and efficiently at a major home improvement retailer.
- Assisted customers with product inquiries and guided them to appropriate solutions.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions with precision and attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Educated customers about ongoing promotions and loyalty programs effectively.
- Resolved customer complaints promptly while maintaining a positive service attitude.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
Valley High School
New Kensington, PASkills
- Fresh Department Operations & Leadership
- Food Safety & Quality Standards
- Merchandising & Sales Strategy
- Compliance & Audit Readiness
- Membership Growth & Retention
- Team Development & Coaching
- Inventory, Shrink & Production Planning
- Social Media & In-Club Marketing
- Customer relationship management
- Team development
Timeline
Retail Marketing (In-Club Focus)
Sam's Club
10.2025 - Current
Fresh Manager
Sam's Club
03.2025 - 03.2026
Merchandising/Compliance Manager
Sam's Club
11.2024 - 03.2025
Member Service Assistant Manager
Sam's Club
06.2022 - Current
Member Service Assistant Manager
Sam's Club
11.2019 - 05.2022
Front-end Team Lead
Sam's Club
10.2013 - 11.2019
Customer Service Cashier
Home Depot
06.2008 - 10.2013
Valley High School