Amanda Canchola
AUSTIN,Texas
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations at Omni Hotels and Resorts. Proven track record in account reconciliation and guest relations, effectively resolving complaints and enhancing customer satisfaction. Recognized for strong problem-solving abilities and a commitment to teamwork, ensuring smooth operations and positive guest experiences. My time at The Omni has been extremely valuable I am just looking to move back to Missouri.
Overview
10
10
years of professional experience
Work History
Overnight Front Office Manager
Omni Hotels and Resorts
11.2022 - 05.2025
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Night Auditor
VistaHost Property Management
06.2017 - 11.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Department Supervisor
CostPlus World Market
05.2015 - 05.2017
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
High School Diploma -
Benton High School
St. Joseph, MO05.2003
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Teamwork and collaboration
- Decision-making
- Guest services
- Guest relations
- Office supervision
- Time management
- Staff training
- Account reconciliation
- Auditing techniques
Timeline
Overnight Front Office Manager
Omni Hotels and Resorts
11.2022 - 05.2025
Night Auditor
VistaHost Property Management
06.2017 - 11.2022
Department Supervisor
CostPlus World Market
05.2015 - 05.2017
High School Diploma -
Benton High School
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