Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Cano

Director Of Operations
Hartville,OH

Summary

Dynamic operations leader with extensive experience at McDonald's, excelling in strategic planning and process improvements. Proven track record in enhancing team performance and driving organizational growth through effective leadership training and budget control. Recognized for fostering collaboration and implementing data-driven decisions to achieve operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Operations

McDonald's
Akron, Ohio
03.2023 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
  • Monitored daily cash discrepancies, inventory shrinkage and sales patterns for 31 restaurants.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Managed over 45 incoming calls, emails, and voice memos coming in from staff members per day.

People Officer

McDonald's
Akron, OH
02.2022 - 02.2023
  • Increased retention rates by developing targeted recruitment strategies and comprehensive onboarding processes.
  • Led crisis response efforts during critical situations, ensuring employee well-being through effective communication strategies.
  • Improved leadership capabilities across the 56 restaurant organization through the development and execution of specialized training programs.
  • Spearheaded global mobility initiatives that fostered international collaboration and knowledge sharing among employees worldwide.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Fostered positive work environment through comprehensive employee relations program.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Worked with a training team of ten people to ensure policies and procedures were being upheld across three states.

Area Supervisor

McDonald's
Summit Co., OHIO
10.2018 - 02.2022
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Worked with 5-18 restaurants on operational tasks

General Manager

McDonald's
Canton, OH
05.2016 - 03.2017
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Skills

Strategic planning and execution

Process improvements

Operations oversight

Leadership training

Performance analysis

Teamwork and collaboration

Problem-solving abilities

Multitasking Abilities

Staff training/development

Decision-making

Budget control

P&L management

Accomplishments

  • Won the Outstanding Operations Contributor Award.
  • Won the Outstanding People Experience Lead Award.
  • Supervised a team of 8 direct reports and over 3,000 staff members.
  • Fiscal Management - Managed all financial activities for 31 restaurants. Accountable for all P&L. Helped in reducing food cost and labor.
  • Business Development: Helped with new restaurant acquisitions.

Certification

Servsafe

Timeline

Director of Operations

McDonald's
03.2023 - Current

People Officer

McDonald's
02.2022 - 02.2023

Area Supervisor

McDonald's
10.2018 - 02.2022

General Manager

McDonald's
05.2016 - 03.2017

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Amanda CanoDirector Of Operations
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