Amanda Cantu
Manistee,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Credit Representative
Little River Casino Resort
03.2020 - Current
- Improved credit approval rates by conducting thorough credit analysis and risk assessments for potential clients.
- Reduced delinquency rates through timely follow-ups on overdue accounts and implementing effective payment plan strategies.
- Maintained high levels of customer satisfaction with proactive communication, resolving disputes, and addressing inquiries.
- Monitored customer credit limits and adjusted accordingly based on payment history and financial stability to mitigate risk exposure.
- Generated detailed reports for senior management outlining key performance indicators related to receivables, collection efforts, and account status updates.
- Negotiated favorable terms with customers experiencing financial difficulties to ensure continued business relationships while minimizing losses.
- Assessed client creditworthiness by reviewing financial statements, bank references, and conducting industry research for accurate decision making.
- Examined credit updates and evaluated for credit terms and credit limit increases.
- Answered incoming customer calls and questions regarding invoices.
- Managed collection work and contacted customers to collect delinquent balances.
Hotel Operations Supervisor
Little River Casino Resort
02.2015 - 03.2020
- Improved guest satisfaction by implementing efficient front desk procedures and streamlining check-in processes.
- Reduced customer complaints by proactively addressing issues and providing timely resolutions.
- Enhanced team productivity by creating schedules, delegating tasks, and monitoring performance.
- Increased hotel revenue with strategic upselling of room upgrades and additional services.
- Spearheaded efforts to resolve conflicts between guests or employees, fostering a positive work environment for all staff members.
- Analyzed guest feedback to identify areas of improvement, implementing changes where necessary to enhance overall experience.
- Maintained accurate financial records by overseeing daily cash handling procedures and reconciling discrepancies promptly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Gift Shop Supervisor
Little River Casino Resort
02.2015 - 03.2020
- Supervised a team of gift shop employees, ensuring a positive work environment and high levels of productivity.
- Developed creative merchandising strategies to maximize sales and attract customers.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Enhanced customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Managed daily financial transactions, maintaining accurate records and balancing cash registers.
- Collaborated with vendors to secure competitive pricing on merchandise, resulting in better profit margins.
- Created visually appealing store displays that showcased featured products and seasonal themes.
- Maintained a clean, organized, and inviting store environment to enhance the shopping experience for customers.
- Conducted regular inventory audits to ensure accurate stock levels and prevent loss due to theft or damage.
- Assisted in the hiring process by conducting interviews and selecting qualified candidates for open positions within the gift shop team.
- Evaluated employee performance regularly, providing constructive feedback and implementing improvement plans when necessary.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Hotel Guest Service Lead
Little River Casino Resort
11.2013 - 02.2015
- Ensure the accuracy of the hotel database's applications.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Increased repeat business with exceptional customer service and personalized attention.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Coordinated with maintenance teams to promptly resolve any reported issues affecting guest comfort or safety.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Hotel Housekeeping
Little River Casino Resort
09.2013 - 11.2013
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Quality Lab Technician
Peterson's Farms
06.2010 - 04.2013
- •Undertake morning calibration Tests and ensuring that Test equipment is ready for the day's production.
- •Conduct the required chemical solution Tests including taking the required solution samples.
- •Perform the required grading of finished product against a set of customer specifications.
- •Enter all data into the SPC database a timely fashion.
- •Perform the required Testing of raw product from both storage and incoming raw product deliveries.
- •Ensure that all the required documentation is completed in a timely fashion and that it is accurate and legible.
- •Conduct pre-operation sanitation inspections including microbiological and ph Testing.
- •Complete test results to standard and take action in out-of-specification situations.
- •Follow and enforce Good Lab Practices (GLP's).
- ◦Maintain Adequate stock of lab supplies
- ◦Maintain work area in a clean, neat, orderly manner
- •Inform Supervisors and Management when out-of-specification situations occur.
- •Complete the appropriate documentation for corrective actions and holds employees accountable.
- •Identify and make recommendations for continuous improvements.
Shipping/Receiving Technician
Kohl's
11.2011 - 12.2011
- Increased efficiency in receiving processes by implementing organizational systems and maintaining accurate documentation.
- Reduced product damages by employing proper handling techniques and adherence to safety protocols during the unloading process.
- Expedited processing of incoming shipments by promptly sorting, unpacking, and verifying contents against purchase orders.
- Maintained a clean and organized receiving area, contributing to a safe working environment and streamlined workflows.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Secretarial/General Maintenance
Razor J's Adventure Tours
05.2009 - 10.2011
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Developed office procedures to improve workflow efficiency, resulting in reduced operational expenses.
- Collaborated with team members on various projects, contributing to successful outcomes.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Maintained daily report documents, memos and invoices.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Gassing up equipment and ensuring it was in good working conditions.
- Increased efficiency of maintenance tasks by implementing preventive measures and routine inspections.
Education
Associate of Applied Science - Marketing/Management
West Shore Community College
Scottville, MI05.2023
Business Certificate - Business
West Shore Community College
Scottville, MI07.2022
Bachelor of Science - Adm: Personnel Administration
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Hart High School
Hart, MI05.2006
Skills
- Effective Communication
- Decision Making
- Task Delegation
- Conflict Resolution
- Problem Solving
- Organizational Skills
- Time Management
- Critical Thinking
- Data analysis
- Proficient with Microsoft office applications
Awards Training
Innovated Management: Accountability Management
References
Available Upon Request
Timeline
Credit Representative
Little River Casino Resort
03.2020 - Current
Hotel Operations Supervisor
Little River Casino Resort
02.2015 - 03.2020
Gift Shop Supervisor
Little River Casino Resort
02.2015 - 03.2020
Hotel Guest Service Lead
Little River Casino Resort
11.2013 - 02.2015
Hotel Housekeeping
Little River Casino Resort
09.2013 - 11.2013
Shipping/Receiving Technician
Kohl's
11.2011 - 12.2011
Quality Lab Technician
Peterson's Farms
06.2010 - 04.2013
Secretarial/General Maintenance
Razor J's Adventure Tours
05.2009 - 10.2011
Associate of Applied Science - Marketing/Management
West Shore Community College
Business Certificate - Business
West Shore Community College
Bachelor of Science - Adm: Personnel Administration
Central Michigan University
High School Diploma -
Hart High School
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