Amanda Carbajal
Sierra Vista,AZ
Summary
Enthusiastic treatment coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
18
18
years of professional experience
Work History
Treatment Coordinator
Casa Adobes Oral Surgery
07.2013 - Current
- Performed in team leader capacity and organized all treatment and placement activities.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Included family members and support system in patient treatment planning.
Anesthesia Technician
Canyon Vista Medical Center
05.2009 - 06.2013
- Maintained sterile anesthesia supplies within expiration date.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
Front Desk Receptionist
Canyon Vista Medical Center
09.2008 - 05.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Mount Graham Dental
05.2006 - 08.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
General Education - Teacher Education
Eastern Arizona College
Thatcher, AZSkills
- Appointment Scheduling
- HIPAA Compliance
- Office Administration
- Financial Counseling
- Recordkeeping
- Bookkeeping
- Insurance Verification
- Patient Care Coordination
- Treatment Planning
- Exam Room Preparation
- Customer Service
- Organizational Skills
- Scheduling
- Patient Education
- Patient Outreach and Follow-Up
- Filing and Recordkeeping
- Verbal and written communication
- Creative Problem-Solving
- Patient Flow Management
Timeline
Treatment Coordinator
Casa Adobes Oral Surgery
07.2013 - Current
Anesthesia Technician
Canyon Vista Medical Center
05.2009 - 06.2013
Front Desk Receptionist
Canyon Vista Medical Center
09.2008 - 05.2009
Front Desk Receptionist
Mount Graham Dental
05.2006 - 08.2008
General Education - Teacher Education
Eastern Arizona College
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