Amanda Carina Poirier
Delray Beach
Summary
Motivated and empathetic professional with a proven record of leadership, teamwork, and service. Over 3.5 years at Chick-fil-A developed resilience, adaptability, and a talent for connecting with people in fast-paced environments. As a three-year water polo captain, I learned how to motivate others, handle responsibility, and lead by example. My experience as a swim instructor deepened my ability to communicate with and guide children, building patience and trust while fostering growth. Now gaining valuable experience at Howorx and pursuing studies toward becoming a school counselor, I bring a unique blend of leadership, compassion, and dedication to helping others succeed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gym Attendant
Hotworx 24, Infrared Fitness Studio
Delray Beach
03.2025 - Current
- Maintained cleanliness and organization of gym equipment and facilities.
- Assisted members with proper equipment usage and fitness guidance.
- Provided excellent customer service to enhance member experience and satisfaction.
- Collected payments from customers for products purchased at the gym store.
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
- Provided excellent customer service to all guests.
Swim Instructor
suzie swim
Boynton Beach
04.2024 - 07.2025
- Developed lesson plans tailored to individual student needs and skill levels.
- Instructed swimming techniques in group and private classes for various age groups.
- Monitored student progress and provided constructive feedback on performance.
- Ensured pool safety by conducting regular equipment checks and maintaining cleanliness.
- Communicated effectively with parents about their child's progress and areas for improvement.
- Implemented engaging drills to enhance students' swimming abilities and confidence.
- Provided swimming instruction to individuals and groups of all ages.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of water by making swimming fun.
Customer Service Representative
Chick-fil-A
Delray Beach
01.2022 - 05.2024
- Provide exceptional customer service to ensure a positive dining experience for guests.
- Handle guest recovery situations with tact and empathy, resolving issues promptly and effectively to ensure customer satisfaction and loyalty.
- Consistently maintain a high level of product knowledge to accurately address customer inquiries and suggest appropriate menu items.
- Efficiently process customer orders, payments, and accurately handle cash transactions.
- Collaborate with team members to ensure smooth operations during peak service hours, maintaining a clean and organized work environment.
- Handled customer complaints and resolved issues effectively.
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL08-2028
High school or equivalent -
Spanish river high school
boca Raton, flSkills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Exceptional customer service skills
- Proficient in POS systems and cash handling
- Efficient time management and multitasking
- Detail-oriented and organized
- Ability to work in high-pressure environments
- Team player with strong collaboration skills
- Team building
- Communication skills
- Conflict resolution
- Time management
- CPR training
- Membership sales
- Child safety monitoring
- Reliability
- Self motivation
- Safety assurance
Languages
Swedish
Full Professional
Accomplishments
- Waterpolo caption three years
- Wmployee of the month
- Chick-fil-a scholarship recipient 2024
- Deans list
Affiliations
- Outdoor Activities – staying active, balanced, and goal-oriented
- Active Church Member – engaged in faith-based community and events
- Swim Instructor
- Reading & Personal Growth
- Club waterpolo with FAU
Certification
- AED & CPR certified
Timeline
Gym Attendant
Hotworx 24, Infrared Fitness Studio
03.2025 - Current
Swim Instructor
suzie swim
04.2024 - 07.2025
Customer Service Representative
Chick-fil-A
01.2022 - 05.2024
Associate of Arts - Psychology
Palm Beach State College
High school or equivalent -
Spanish river high school