Amanda Carl
Tucumcari,NM
Summary
Organized Efficient and Hard working. Willing to discover and accept new ideas which can be put into practice effectively. Also am a fast learner and a great communicator. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Quay County Manager
04.2024 - Current
- Administrative Assistant, Clerical duties, Customer service, Invoicing, Entering payments, Pay utilities, Scanning, Managed about 30 plus calls, Multiple emails and faxed through my day
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained inventory of office supplies and placed orders
- Liaised between clients and vendors and maintained effective lines of communication
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Assisted coworkers and staff members with special tasks on daily basis
- Managed filing system, entered data and completed other clerical tasks
Prior Authorization Representative
Cigna
05.2022 - 03.2024
- Prior Authorization Representative, Building authorizations for providers, Customer service, Case status follow on on pending cases, Documentation on all calls, HIPPA, Data entry, took about 100 plus calls a day with about 10 emails a day. I did send out about 25 faxes per day.
- Excellent communication skills, both verbal and written
- Developed and maintained courteous and effective working relationships
- Adaptable and proficient in learning new concepts quickly and efficiently
- Learned and adapted quickly to new technology and software applications
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
Roadside Assistance Agent
Agero
09.2021 - 07.2022
- Accident Management, Data entry, Dispatch calls, Take payments, Document calls, Confidentiality, Locate lost members on road, Run vehicle insurance, Customer service. I took 100 plus calls a day.
- Excellent communication skills, both verbal and written
- Demonstrated leadership skills in managing projects from concept to completion
- Developed and maintained courteous and effective working relationships
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Identified issues, analyzed information and provided solutions to problems
Customer Service Representative
Liberty Loans
11.2019 - 09.2020
- Customer Service representative, Cash handling, Creating new loans, Refinancing loans, Collection calls, Customer service. 45 Reminder calls out everyday. Received 15 payments a day
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Gained extensive knowledge in data entry, analysis and reporting
- Demonstrated strong organizational and time management skills while managing multiple projects
Education
Associate of Arts - Medical Assisting
Pima Medical Institute
Albuquerque, NM01.2012
Skills
- Customer service
- Heath Insurance Portability Act
- Critical Thinking
- Active Listening skills
- Empathy
- Communication
- Problem Solving
- Time management
- Attention to detail
Timeline
Administrative Assistant
Quay County Manager
04.2024 - Current
Prior Authorization Representative
Cigna
05.2022 - 03.2024
Roadside Assistance Agent
Agero
09.2021 - 07.2022
Customer Service Representative
Liberty Loans
11.2019 - 09.2020
Associate of Arts - Medical Assisting
Pima Medical Institute
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