Amanda Carlucci
Rancho Santa Margarita,CA
Summary
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and a client focused approach. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results. A strong ability to multitask, to pivot with changing dynamics, and a solution based attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office manager/Assistant Director
Strategic Kids
12.2022 - Current
- Overseeing execution of recruiting, training and onboarding of new staff
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Program Director
OC Broad Services
01.2024 - 01.2025
- Oversee quality of programming for Supported living services, Personal Assistance, and Respite services by monitored program performance to identify areas for improvement.
- Oversee scheduling department to ensure proper placement of staffing with clients
- Coordinate with RCOC for any new and current contracts and conducted asessments, intake, and start of services.
- Managing POS’s to ensure billing and payroll runs smoothly
- Create and edit ISP and SLS worksheets to ensure existing and expiring contracts were approved.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update office team on program details, necessary tasks, and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Established program policies and procedures to comply with regulatory requirements.
Administrative Assistant
Heritage Montessori
03.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Curriculum Coordinator
Kiddie Academy
11.2021 - 03.2022
- Staff scheduling to ensure Proper tittle 22 Ratios were kept at all times
- Health and safety training for staff members
- Organized curricular events such as workshops or conferences that fostered collaboration between school faculty members.
- Managed resources effectively by overseeing budgeting processes and allocating materials according to needs.
- Developed comprehensive lesson plans for various subjects, ensuring content alignment with state standards.
- Evaluated the effectiveness of curriculum implementation by analyzing student performance data and identifying areas for improvement.
- Collaborated with administrators to determine course objectives.
- Provided coaching and mentoring to teachers, nurturing their growth as professionals and contributing to a positive school culture.
- Collaborated with special education staff to ensure appropriate accommodations were provided for students with diverse learning needs.
Lead Toddler Guide
Guidepost Montessori
02.2018 - 12.2021
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Promoted a culture of collaboration, curiosity, empathy, respect within the classroom setting by modeling these values during interactions with students.
- Contributed significantly to school-wide initiatives by participating in committees focused on curriculum development, assessment strategies, or special events planning.
- Increased parental involvement in their child''s education by maintaining open communication channels and hosting parent-teacher conferences regularly.
- Supported the social, emotional, and academic growth of each student through consistent encouragement, guidance, and feedback.
- Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
Preschool Teacher
Robin Hood Montessori
04.2014 - 08.2017
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Provided nurturing and stimulating educational environment for 24 students.
- Enhanced student engagement by incorporating Montessori materials and hands-on activities into daily instruction.
- Boosted student independence and confidence through individualized lesson plans tailored to each child''s learning style.
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
- Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.
- Adhered to licensing policies and procedures to help classrooms run smoothly.
Job Coach
Abilities Unlimited
09.2013 - 04.2014
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Reduced challenging behaviors by utilizing evidence-based interventions and techniques.
- Utilized creative problem-solving skills address barriers faced by clients, working collaboratively formulate solutions that promote success in meeting individual objectives.
- Managed caseload efficiently, prioritizing tasks effectively to ensure timely completion of documentation requirements.
- Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
- Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
- Delivered high-quality service by consistently adhering to ethical guidelines outlined by professional organizations in the field of behavioral health.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
- Conducted individualized coaching sessions, fostering clients'' self-awareness and growth in various life domains.
- Established rapport with clients through consistent communication and active listening skills.
Communication and Behavior Specialist
Speech Language and Educational Associates
02.2013 - 04.2013
- Conducted and interacted with clients in both individual and group counseling settings.
- Established strong rapport with students by demonstrating genuine care and understanding, fostering trust and positive relationships.
- Utilized evidence-based practices to design targeted interventions that addressed the diverse needs of students with varying diagnoses or challenges.
- Maintained detailed records of behavioral data, allowing for accurate tracking of progress and continuous improvement in interventions.
- Worked with clients to develop and implement treatment plans.
- Collaborated with multidisciplinary teams to create customized support plans that addressed the unique needs of each student.
- Provided crisis intervention support when necessary, de-escalating situations effectively while prioritizing safety for all involved parties.
Communication and Behavior Specialist
TOTAL Programs
09.2012 - 02.2013
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Improved student behavior by implementing individualized behavior support plans and strategies.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Implemented data collection systems for monitoring student progress toward behavioral goals, providing regular updates to stakeholders on achievements made over time.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA01.2006
Child and Adolescent Development
San Jose State University
San Jose, CASkills
- Presentation Skills
- Organizational Skills
- Curriculum development
- Account management
- Leadership
- Microsoft Office
- Developmental Disabilities Experience
- Contract management
- Meeting Facilitation
- Office administration
- Microsoft Excel
- Customer relations
- Analysis skills
- Clear oral/written communication
- Experience with Children
- Scheduling and calendar management
- Curriculum Development
- Administrative support
- Customer service
- Relationship building
- Team management
- Scheduling coordination
- Care plans
- Intake Experience
- Employee supervision
- Program Design
- Operations management
- Case Management
- Behavioral Therapy
- Special Needs
- Social work
- Crisis intervention
- Training & development
- Early childhood education
- Supervising experience
Certification
- CPR/First Aid
- First Aid Certification
- Driver's License
Languages
English
Full Professional
Timeline
Program Director
OC Broad Services
01.2024 - 01.2025
Office manager/Assistant Director
Strategic Kids
12.2022 - Current
Administrative Assistant
Heritage Montessori
03.2022 - 08.2022
Curriculum Coordinator
Kiddie Academy
11.2021 - 03.2022
Lead Toddler Guide
Guidepost Montessori
02.2018 - 12.2021
Preschool Teacher
Robin Hood Montessori
04.2014 - 08.2017
Job Coach
Abilities Unlimited
09.2013 - 04.2014
Communication and Behavior Specialist
Speech Language and Educational Associates
02.2013 - 04.2013
Communication and Behavior Specialist
TOTAL Programs
09.2012 - 02.2013
Child and Adolescent Development
San Jose State University
High School Diploma -
Mission Viejo High School
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