Amanda Carpenter
Madison,NJ
Summary
Reliable and customer-focused professional with several years of experience in childcare, animal care, and customer service. Skilled in managing high-volume environments, maintaining safety and cleanliness, and delivering excellent service. Strong communicator with the ability to multitask and adapt quickly.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Kirby Center
09.2025 - Current
- Provided a safe and nurturing environment for children, ensuring their well-being at all times
- Supervised indoor and outdoor playtime, promoting physical activity and social interaction among children
- Assisted with meal preparation, feeding, and maintaining cleanliness during mealtimes
- Collaborated with other staff members to maintain a clean and organized classroom environment
- Aided in the development of fine motor skills through engaging arts and crafts projects
Customer Service Representative/Front End Supervisor
K9 Resorts Daycare & Luxury Hotel
12.2019 - 09.2025
- Check dogs in and out of daycare/boarding.
- Apply payments to open invoices.
- Take dogs who aren't good with other dogs outside.
- Answer phones, make appointments, call vets for updated vaccinations.
- Supervised and monitored the activities of dogs in a daycare setting, ensuring their safety and well-being
- Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common spaces
- Administered medications to dogs as directed by owners or veterinarians, following proper dosage instructions
- Provided exercise and mental stimulation through interactive play sessions with dogs of various breeds and sizes
- Managed feeding schedules according to specific dietary requirements provided by dog owners
- Monitored group dynamics during playtime to ensure a safe and positive socialization experience for all dogs involved
- Documented daily activities, behaviors, and any health concerns of individual dogs in detailed reports for pet owners' reference
- Managed high call volume, efficiently handling inquiries, reservations, and guest requests
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Responded to email inquiries in a professional manner within established timelines
- Trained new front desk personnel on standard operating procedures and customer service protocols
Customer Service
Spencer's Gifts
08.2019 - 02.2020
- Handling cash, helping customers, recover/clean up the store.
Cashier/Customer Service
Christmas Tree Shops
10.2019 - 12.2019
- I help customers find a specific item they're looking for, handle cash, answer phones to help customers on the line.
Customer Service Representative
Tiffany Natural Pharmacy
03.2018 - 07.2019
- Answered phones to help customers, handled cash, helped customers in the store, maintained cleanliness throughout the store.
Customer Service Associate/Cashier
Christmas Tree Shops
10.2015 - 03.2018
- I recover the store, zoning (blocking), down stock, up stock, price items, use the register when needed. When needed, I help stock the shelves.
Supermarket Cashier/bakery clerk
Shop Rite Inc
05.2014 - 06.2015
- I worked on the register, put groceries back on the shelves while being a cashier. When I was put in the bakery part of the store, I baked cookies. Helped customers, packed up items, placed them out for the customers, wrote on cakes.
Skills
* Customer Service & Client Relations
* Front Desk Operations
* Multi-line Phone Systems
* Cash Handling & POS Systems
* Animal Care & Handling
* Childcare Support
* Microsoft Office (Word, Excel)
* Communication & Phone Etiquette
* Time Management & Organization
* Attention to Detail
* Basic Math & Typing
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Teacher
Kirby Center
09.2025 - Current
Customer Service Representative/Front End Supervisor
K9 Resorts Daycare & Luxury Hotel
12.2019 - 09.2025
Cashier/Customer Service
Christmas Tree Shops
10.2019 - 12.2019
Customer Service
Spencer's Gifts
08.2019 - 02.2020
Customer Service Representative
Tiffany Natural Pharmacy
03.2018 - 07.2019
Customer Service Associate/Cashier
Christmas Tree Shops
10.2015 - 03.2018
Supermarket Cashier/bakery clerk
Shop Rite Inc
05.2014 - 06.2015