Amanda Carreon
Olympia,WA
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to fully utilize my skills and knowledge while continuously learning and gaining new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
After Hours Social Service Specialist 2
DCYF
02.2024 - Current
- Respond to emergency and non-emergency intakes as assigned.
- Provide transportation to youth as needed: foster placements, medical appointment, school, etc...
- Investigate allegations through IFF's and health and safety visits
- Document case notes into FamLink
- Conduct home walkthroughs
Assessment and Intake Officer
El Paso County
12.2022 - 12.2023
- Perform one on one interviews with arrestees to help determine risk assessment, eligibility for court appointed counsel, and/or supervision levels
- Monitored progress of assigned cases regularly throughout the intake process, adjusting plans accordingly based on changing circumstances
- Access TLETS and NAPSA systems to run criminal history to create a pre trial report for the defendant; the report allows me to create statistical data to determine bond eligibility and supervision levels
- Maintains case files and records, ensures that they are current, accurate and complete prior to a scheduled date
- Type, scan, and enters records, proofread, notarize and process a variety of documents including general correspondence, reports, memos and statistical charts from rough draft, or verbal instruction from judges and lawyers
- Built collaborative partnerships with different departments to ensure access to resources or services that meet the defendant's needs
- Documented the sealing and/or destruction of records as mandated by county procedures
- Helped monitor the storage and disposition of records according to approved retention schedules and to ensure compliance with all applicable Federal, State and Local regulations
- Had frequent personal, written and telephonic contact with supervisors, professional staff, administrative staff and personnel from other county facilities and county agencies to ensure records and data were up to date and correct.
Front Desk Agent
Supreme Cleaners
08.2017 - 02.2020
- Performed various administrative duties such as filing documents, updating databases, answering phones, sending out emails as needed, screening mail and calls for upper management
- Maintained daily records of customer's accounts including charges, payments, and credits
- Conducted regular audits of front desk operations to ensure accuracy
- At the end of the day, would reconcile cash drawers and prepare end of day sales reports using QuickBooks
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily to prevent escalation to management
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
Case Worker Assistant
El Paso Behavioral Health Systems
02.2018 - 03.2019
- Performed work involving the collection, compilation and/or tracking of data and statistical information of records in our database
- Reviewed records and reports to determine the proper media (paper, microfilm), for reproduction processes and electronic data processing that was required
- Tracked, traced, and distributed files to and from their destinations, expediting orders when necessary
- Interacted with the general public by handling records requests; Provided plains or certified copies (with my notary) of records upon request
- Performed other various clerical and administrative tasks such as using Microsoft Excel and Microsoft word to compile data, scanning documents, data entry, answering and routing phone calls, using office equipment as needed (labeling equipment, identification tags, stamps, etc ), assisting in creating and sending out monthly reports and memorandums through Microsoft Outlook as needed by supervisors.
IT Support Specialist
Glacier Technologies
09.2014 - 12.2015
- Assured continuity of computer systems for government employee users by diagnosing, troubleshooting and providing technical support for device specific problems, network performance, and/or internet connectivity
- Using Oracle, Lotus Notes, and the Linux operating system, I was able to remote into user's computers to troubleshoot programs, and to investigate and resolve computer issues
- Repaired, installed, and updated software and hardware as needed
- Made recommendations for any changes that were needed for hardware or software to improve computer capabilities
- Documented and logged all support calls using Glacier's ticket tracking system and Microsoft Excel for my own records
- Promoted to floor walking supervisor where I was trusted to open the facilities alone and start up and monitor systems before the morning shift started
- Oversaw and monitored the morning shift as the floor walking supervisor; any calls that were escalated were routed to me and any questions or problems that came up I was in charge of resolving
- Trained new employees as needed.
Customer Service Specialist
Telerx
07.2009 - 05.2012
- Accepted clinical phone calls to answer questions at request of the patient's legal guardians and physicians
- Provided direct patient care such as taking vital signs, administering medications, assisting with monthly physicals and collecting samples
- Received supply of ordered medications and apportioned, mixed or assembled drugs for administration to patient
- Checked, cleaned and stocked rooms with supplies and linens in preparation for daily work schedule
- Ordered supplies as necessary for daily operations of the facility
- Evaluated existing policies and procedures related to medical technology operations and record keeping
- Managed patient's medical records accurately and efficiently according to HIPAA standards
- Trained new staff members in proper medical care techniques as well as safety guidelines
- Responded to telephone inquiries and complaints following standard operating procedures
- Handled the requests for information and/or various inquiries while also forwarding the inquiries to other staff members as needed to get the proper information
- Delivered personalized customer service relating to questions and promptly and satisfactorily resolved any problems on customer accounts so that calls would not need to be escalated to management.
Education
Bachelor of Arts (B.A.) in Criminal Justice -
University of Texas at El Paso
El Paso, TX12.2021
Associate in Arts (A.A.) in Criminal Justice -
El Paso Community College
El Paso, TX12.2019
High School Diploma -
Eastwood Highshool
El Paso, TX06.2007
Skills
- Data Integrity
- Security Procedures
- Clerical Support
- Microsoft Office
- Database and Client Management Systems
- Administrative Support
- Issue Response and Resolution
- Multi-Line Telephone Systems
- Project Schedule Coordination
- Records Management Systems
Certification
- Notary/ 01-18-27
- TCIC/TLETS/ 08-05-25
- NAPSA/ 07-31-26
References
- Erika Mena, Senior Assessment And Intake Officer, (915) 328-2295, emena@epcounty.com
- Christopher Villarreal, Intermediate Assessment And Intake Officer, (915) 240-0520, ChVillarreal@epcounty.com
- Leslie Salas, Conservatorship Specialist, (915) 474-6518, leslie.salas2@dfps.texas.gov
Timeline
After Hours Social Service Specialist 2
DCYF
02.2024 - Current
Assessment and Intake Officer
El Paso County
12.2022 - 12.2023
Case Worker Assistant
El Paso Behavioral Health Systems
02.2018 - 03.2019
Front Desk Agent
Supreme Cleaners
08.2017 - 02.2020
IT Support Specialist
Glacier Technologies
09.2014 - 12.2015
Customer Service Specialist
Telerx
07.2009 - 05.2012
Bachelor of Arts (B.A.) in Criminal Justice -
University of Texas at El Paso
Associate in Arts (A.A.) in Criminal Justice -
El Paso Community College
High School Diploma -
Eastwood Highshool