Amanda L Carrillo
Project Manager / Developement
Wichita,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Program Manager / Program Development
WICHITA CHILDREN’S HOME, KIDZCOPE
WICHITA, KS
01.2020 - 01.2022
- Facilitate recruitment, training, supervision, retention, and appropriate utilization of 150+ volunteers to serve grieving clients and promote volunteer satisfaction, efficiency, and retention
- Establish community engagement through events and presentations to increase awareness of, and access to, grief support services as well as establish donor relationships
- Collaborate with Wichita Children’s Home leadership team to maintain and implement the development of programs to ensure their relevance to the children, teens, and families served
- Planned, organized, and executed inaugural Kidzcope grief camp serving 109 grieving children
- Provide a safe and warm environment, for 125+ families, to build rapport and develop mutual commitment to services during the intake process
- Demographic information is gathered, the client’s grief experience is discussed and information about the type of services offered, confidentiality, and what to expect are shared with incoming clients
- Conceptualize and launch a successful on-line grief support program to continue providing support and serving the community during the COVID-19 pandemic
- Create, write, and deliver a weekly interactive newsletter allowing volunteers to support, encourage and validate program participants' grieving process while unable to meet in person.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Determined and implemented innovative and industry best practices using modern designs and tools.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
Executive Assistant
KANSAS INDEPENDENT OIL AND GAS, KIOGA
WICHITA, KS
01.2019 - 01.2020
- Director of Operations
- Maintain a high level of support to both the Director of Operations and President of KIOGA
- Organize and oversee two different annual industry events for over 300+ members
- Write, design, and trigger a monthly email magazine campaign to 150+ members of an exclusive club dedicated to promoting education and professional development
- Respond to questions and requests for information from over 4,200 members, promptly
- Serve as the lead point of contact for 4,200 members, as well as develop and maintain relationships with current and prospective members.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Developed and maintained automated alert systems for important deadlines.
Hospice Aide
SERENITY HOME HEALTH
WICHITA, KS
01.2017 - 01.2018
- Schedule regular weekly visits with a caseload of up to 12 patients
- Provide quality end of life care to clients in both facilities and private residences
- Collaborate respectfully and efficiently with facility staff when/if the patient resides in a care facility
- Provide detailed documentation of patient care, condition, and advancement to the nurse case manager
- Educate patients and families on the dying process while also providing companionship and emotional support
- Maintain medical inventory of patient supplies and replenish as needed.
- Positioned patients to provide comfort and promote better body alignment.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Caregiver
CAREGIVER
WICHITA, KS
01.2011 - 01.2017
- Highly skilled at observing non-verbal cues and behavior to predict immediate needs
- Perform all ADLs and general care for a quadriplegic client (dressing, feeding, administering medications)
- Create, manage, and maintain a list of all current medications and supplements
- Sensitive to observe HIPPA laws and trusted with confidential information
- Serve as a liaison between the client and multiple medical facilities and agencies.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Administrative Assistant
Koch Fertilizer, LLC - Nitrogen
Wichita, KS
01.2010 - 01.2011
- Provide administrative support to the VP of terminal operations, 118 team members and regional leadership
- Schedule and secure conference rooms, assist in projects & presentations for 5 local team members
- Assist all team members with travel (research/book flights, hotel accommodations, ground transportation)
- Collaborate with Environmental / Health & Safety teams to ensure compliance reporting deadlines are met
- Establish newly hired employees by executing new hire paperwork, cell phone set up, credit cards, and office arrangements.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Client Support Technician
High Touch Inc
Wichita, KS
01.2009 - 01.2010
- Verbally instruct clients in troubleshooting and resolving hardware and software issues
- Identify the source of network issues in client stores through effective questioning
- Run basic Unix and Linux commands to navigate through High Touch software
- Determine hardware needs in client stores and put together appropriate recommendations.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Network Support Technician
High Touch Inc
Wichita, KS
01.2008 - 01.2009
- Drive initial installation of 4,000 network cards to jump-start the Managed Printing Services division of High Touch, Inc
- Facilitate on-going maintenance and proactive monitoring of printers using HP WebJet Admin software
- Troubleshoot printer malfunctions and verbally instruct clients to resolve the issue accurately
- Determine when dispatching technicians is necessary and ensure timely resolution for the largest client account
- Assemble weekly billing reports for over 2000 sites, to ensure billing from 3rd party vendors is accurate.
- Maintained network connectivity of workstations, servers and network devices.
Support Services Coordinator
High Touch Inc
Wichita, KS
01.2006 - 01.2008
- Prioritize, proofread and amend 5 different billing reports, ranging from 150 to 1,000 pages, monthly
- Create software master files with client-specific information utilizing High Touch software
- Research and provide software development teams with requested client history utilizing internal software search engines
- Calculate and present final monthly billing numbers to the Director of Support Services and accounting department
- Point of contact for the Director and Manager of Support Services for extra reports arising due to special projects.
Executive Assistant
Donlevy Lithograph
Wichita, KS
01.2000 - 01.2006
- Five years of high-quality administrative support to the president and sales staff of the company
- Serve as liaison between pressman, bindery, designers, and administrative staff
- Able to prioritize tasks, implement and meet deadlines, and make independent decisions to benefit clients
- Entrusted to generate the daily job catalog, create and maintain client inventory spreadsheets, and invoice all client accounts
- Aid in accurate data entry for accounts payables and receivables.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
Education
High School Diploma -
Kapaun Mt. Carmel
Wichita, KS 08.1992 - 05.1996
Bachelor of Arts - Sociology
Wichita State University
Wichita, KS 08.2001 - 05.2006
Associate of Science - Liberal Arts
Butler County Community College
Andover, KS 08.2011 - 05.2013
Skills
Effective leader
Product development
Employee reviews
Budget development
Relationship building
Inventory management
Staff training/development
Community program development
Accomplishments
- Supervised team of 150+ volunteers.
- Collaborated with team of 50 in the development of Kidzcope Grief Camp.
- Achieved volunteer recruitment by completing facilitator training with accuracy and efficiency.
Certification
Child Abuse & Neglect - Mandated Reporting
Timeline
Child Abuse & Neglect - Mandated Reporting
02-2022
Adverse Childhood Experiences & Resilience
02-2022
Program Manager / Program Development
WICHITA CHILDREN’S HOME, KIDZCOPE
01.2020 - 01.2022
Executive Assistant
KANSAS INDEPENDENT OIL AND GAS, KIOGA
01.2019 - 01.2020
Hospice Aide
SERENITY HOME HEALTH
01.2017 - 01.2018
Associate of Science - Liberal Arts
Butler County Community College
08.2011 - 05.2013
Caregiver
CAREGIVER
01.2011 - 01.2017
Administrative Assistant
Koch Fertilizer, LLC - Nitrogen
01.2010 - 01.2011
Client Support Technician
High Touch Inc
01.2009 - 01.2010
Network Support Technician
High Touch Inc
01.2008 - 01.2009
Support Services Coordinator
High Touch Inc
01.2006 - 01.2008
Bachelor of Arts - Sociology
Wichita State University
08.2001 - 05.2006
Executive Assistant
Donlevy Lithograph
01.2000 - 01.2006
High School Diploma -
Kapaun Mt. Carmel
08.1992 - 05.1996