Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Carroll

Kingston,Oklahoma

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Agent for Property and Casualty

Concentrix
Kingston, United States
09.2022 - 10.2022
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Handled approximately [Number] outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Customer Service Representative

Enhanced Recovery Company
Kingston, United States
11.2020 - 07.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.

Driver /Cook

Southern Oklahoma Nutrition Program
Madill, Oklahoma
11.2019 - 05.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Worked directly with customers to assess damage and incompleteness of orders.

Customer Service Representative

Alorica
Durant , Oklahoma
12.2018 - 11.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Property And Casualty

Oklahoma Insurance Department
Oklahoma
10.2022 - 10.2022

Skills

Commercial lines

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Timeline

Property And Casualty

Oklahoma Insurance Department
10.2022 - 10.2022

Agent for Property and Casualty

Concentrix
09.2022 - 10.2022

Customer Service Representative

Enhanced Recovery Company
11.2020 - 07.2022

Driver /Cook

Southern Oklahoma Nutrition Program
11.2019 - 05.2022

Customer Service Representative

Alorica
12.2018 - 11.2019

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Amanda Carroll