Amanda Carroll
Kingston,Oklahoma
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Agent for Property and Casualty
Concentrix
Kingston, United States
09.2022 - 10.2022
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Handled approximately [Number] outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Customer Service Representative
Enhanced Recovery Company
Kingston, United States
11.2020 - 07.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
Driver /Cook
Southern Oklahoma Nutrition Program
Madill, Oklahoma
11.2019 - 05.2022
- Delivered goods and products to customer on time and in excellent condition.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Worked directly with customers to assess damage and incompleteness of orders.
Customer Service Representative
Alorica
Durant , Oklahoma
12.2018 - 11.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Property And Casualty
Oklahoma Insurance Department
Oklahoma 10.2022 - 10.2022
Skills
Commercial lines
Product knowledge
Auto insurance
Property insurance
Complaint resolution
Sales expertise
Report preparation
Account management
Administrative support
Business growth and retention
Upselling
[Product or Service] expertise
Product and service sales
Point of sale operation
Timeline
Property And Casualty
Oklahoma Insurance Department
10.2022 - 10.2022
Agent for Property and Casualty
Concentrix
09.2022 - 10.2022
Customer Service Representative
Enhanced Recovery Company
11.2020 - 07.2022
Driver /Cook
Southern Oklahoma Nutrition Program
11.2019 - 05.2022
Customer Service Representative
Alorica
12.2018 - 11.2019