Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Carroll

Bells

Summary

Experienced leader with a friendly demeanor and strong problem-solving skills, experienced in safety and security at Sherman ISD. Proven ability to build relationships and maintain calm under pressure while managing high-stress situations. Recognized for enhancing team efficiency and fostering a collaborative environment through effective communication and organizational skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

High School Safety and Security

Sherman ISD
07.2021 - Current
  • Build relationships with the students
  • Assist ISD police
  • Investigate students selling drugs on campus
  • Break up fights between students
  • Assist groups of kids to class who are skipping class
  • Run metal decorators throughout the day
  • Work after school events as security of parents and students
  • Helped to calm students down in high stress situations
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Billing and Title Clerk

Classic of Texoma
01.2019 - 07.2021
  • Process all new car purchases and title work.
  • Speak with other dealerships about vehicle trades.
  • Post checks to the bank.
  • Speak with customers about cancellations and refunds.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Contacted Texas Motor Vehicle Department to determine status of pending titles.
  • Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.

Billing Clerk and Receptionist

Bonham Chrysler Dodge-Jeep Ram
08.2012 - 12.2019
  • Managed all payment processing, invoicing, and collections tasks.
  • Monitored past due accounts and pursued collection on outstanding invoices.
  • Processed invoice payments and recorded information in the account database.
  • Answered phones and performed clerical office functions.
  • Promoted a welcoming environment while managing the receptionist area and fielding requests for information.
  • Tagged, organized, and stored physical files.
  • Greeted visitors and, directed them to designated areas, and answered phone calls quickly and efficiently.
  • Directed clients to appropriate personnel to address concerns, resolved complaints, and answered account-related questions.
  • Trained junior team members on administrative processes, company requirements, and performance strategies.
  • Executed billing tasks and recorded information in company databases.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.

Night Manager

Tractor Supply Co.
03.2008 - 02.2012
  • Managed restocking, cleaning, and organizing of customer-facing and back-end areas.
  • Assigned tasks based on operational needs and individual strengths.
  • Produced nightly audit reports and updates to maintain accurate business records.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Performed heavy bank reconciliations and cash flow statements.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.

Education

Princeton High School
Princeton, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Calm under pressure

Certification

CPR certification

Pepper Spray Certified

Licensed to Carry

Timeline

High School Safety and Security

Sherman ISD
07.2021 - Current

Billing and Title Clerk

Classic of Texoma
01.2019 - 07.2021

Billing Clerk and Receptionist

Bonham Chrysler Dodge-Jeep Ram
08.2012 - 12.2019

Night Manager

Tractor Supply Co.
03.2008 - 02.2012

Princeton High School

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