Amanda Carroll
Bells
Summary
Experienced leader with a friendly demeanor and strong problem-solving skills, experienced in safety and security at Sherman ISD. Proven ability to build relationships and maintain calm under pressure while managing high-stress situations. Recognized for enhancing team efficiency and fostering a collaborative environment through effective communication and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
High School Safety and Security
Sherman ISD
Sherman, Tx
07.2021 - Current
- Build relationships with the students
- Assist ISD police
- Investigate students selling drugs on campus
- Break up fights between students
- Assist groups of kids to class who are skipping class
- Run metal decorators throughout the day
- Work after school events as security of parents and students
- Helped to calm students down in high stress situations
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Billing and Title Clerk
Classic of Texoma
Denison, TX
01.2019 - 07.2021
- Process all new car purchases and title work.
- Speak with other dealerships about vehicle trades.
- Post checks to the bank.
- Speak with customers about cancellations and refunds.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
Billing Clerk and Receptionist
Bonham Chrysler Dodge-Jeep Ram
Bonham, TX
08.2012 - 12.2019
- Managed all payment processing, invoicing, and collections tasks.
- Monitored past due accounts and pursued collection on outstanding invoices.
- Processed invoice payments and recorded information in the account database.
- Answered phones and performed clerical office functions.
- Promoted a welcoming environment while managing the receptionist area and fielding requests for information.
- Tagged, organized, and stored physical files.
- Greeted visitors and, directed them to designated areas, and answered phone calls quickly and efficiently.
- Directed clients to appropriate personnel to address concerns, resolved complaints, and answered account-related questions.
- Trained junior team members on administrative processes, company requirements, and performance strategies.
- Executed billing tasks and recorded information in company databases.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
Night Manager
Tractor Supply Co.
Bonham, Tx And Mckinney, TX
03.2008 - 02.2012
- Managed restocking, cleaning, and organizing of customer-facing and back-end areas.
- Assigned tasks based on operational needs and individual strengths.
- Produced nightly audit reports and updates to maintain accurate business records.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Performed heavy bank reconciliations and cash flow statements.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
Education
Princeton High School
Princeton, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
Certification
CPR certification
Pepper Spray Certified
Licensed to Carry
Timeline
High School Safety and Security
Sherman ISD
07.2021 - Current
Billing and Title Clerk
Classic of Texoma
01.2019 - 07.2021
Billing Clerk and Receptionist
Bonham Chrysler Dodge-Jeep Ram
08.2012 - 12.2019
Night Manager
Tractor Supply Co.
03.2008 - 02.2012
Princeton High School