Amanda Carroll

• Reviewed user-generated content for compliance with community guidelines and safety standards.
• Identified and flagged inappropriate content, ensuring prompt action to maintain platform integrity.
• Collaborated with team members to improve moderation processes and streamline workflows.
• Maintained up-to-date knowledge of platform policies and industry trends to enhance moderation accuracy.

Delivered exceptional Customer service by addressing inquiries regarding mortgage application and loan status

Resolved customer complaints efficiently, improving satisfaction levels through proactive communication

• Maintained detailed records of customer interactions in CRM systems for enhanced service delivery.
• Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
• Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
• Boosted morale among colleagues with open communication channels and a positive attitude in challenging situations.
• Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
• Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
• Maintained compliance with federal regulations through diligent review of loan documents and adherence to company policies.

• Prepared diverse menu items following standardized recipes to ensure consistency and quality.
• Operated kitchen equipment safely, maintaining cleanliness and adhering to health standards.
• Collaborated with team members to optimize workflow during peak service hours.
• Assisted in inventory management, tracking stock levels and minimizing waste effectively.

• Resolved customer inquiries, ensuring accurate information delivery and enhancing satisfaction.
• Assisted in training new representatives on company policies and service protocols.
• Managed high-volume call queues, maintaining composure and efficiency under pressure.
• Documented customer interactions using CRM software to improve service accuracy and response times.

• Provided nurturing care to infants, ensuring safety and comfort during daily activities.
• Developed and implemented age-appropriate learning activities to promote cognitive development.
• Coordinated feeding schedules and prepared nutritious meals tailored to individual dietary needs.
• Monitored infant health and behavior, promptly communicating any concerns to parents or guardians.

• Negotiated payment plans with clients to reduce outstanding balances and improve collections efficiency.
• Analyzed account histories to identify patterns and develop targeted collection strategies.
• Educated clients on payment options, fostering positive relationships while ensuring compliance with regulations.
• Led training sessions for new agents, enhancing team knowledge of best practices in collections processes.

• Supervised daily operations, ensuring compliance with company policies and standards.
• Trained and mentored staff on service protocols and operational efficiencies.
• Resolved customer complaints, enhancing overall guest satisfaction and loyalty.
• Coordinated staff schedules, optimizing workforce allocation during peak times.