Amanda Carson
Sacramento,CA
Summary
Dynamic and reliable professional with a proven track record at Raley's, enhancing customer satisfaction and store efficiency through expert cash handling and exceptional communication. Excelled in loss prevention and customer engagement, significantly contributing to a positive shopping environment. Demonstrated teamwork and adaptability, mastering new technologies and processes to support store operations.
Overview
3
3
years of professional experience
Work History
Clerk
Raley's
07.2023 - Current
- Contributed to loss prevention efforts by identifying potential shoplifting situations and reporting suspicious activity to management.
- Assisted in maintaining store cleanliness and organization, resulting in a more pleasant shopping experience for customers.
- Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
- Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
- Provided exceptional customer service by addressing concerns and answering questions about products and promotions.
- Maintained a safe shopping environment by promptly addressing spills or other hazards on the sales floor.
- Promoted store loyalty programs to customers, increasing sign-up rates and repeat business.
- Facilitated efficient customer flow through express lanes, prioritizing those with fewer items for faster checkout times.
- Resolved customer complaints professionally and efficiently, maintaining positive relationships between the store and its patrons.
- Trained new employees on store policies, procedures, and register operations, improving overall team efficiency.
- Utilized excellent communication skills while working closely with colleagues from various departments to ensure smooth operations throughout the store.
- Handled cash transactions accurately and securely, ensuring proper balance of register at the end of each shift.
- Adapted quickly to new technologies and systems introduced in the workplace, ensuring proficiency with updated equipment and processes.
- Assisted customers with special needs or requests, ensuring their shopping experience was positive and accommodating.
- Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.
- Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
- Collaborated with team members to maintain adequate inventory levels on shelves, preventing stock shortages during high-demand periods.
- Helped maintain accurate pricing information by verifying price tags on items before scanning them at the register.
- Prepared orders for customers without delay to deliver excellent service.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Courtesy Clerk
Raley's
09.2021 - 07.2023
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
High School Diploma -
Rosemont High School
Sacramento, CA06.2021
Skills
- Cash Handling
- Scanner operation
- Cleanliness and Organization
- Reliability and punctuality
- Customer Engagement
- Basic Math Competence
- Teamwork and Collaboration
- Customer service-focused
- Excellent Communication
- Attention to Detail
Timeline
Clerk
Raley's
07.2023 - Current
Courtesy Clerk
Raley's
09.2021 - 07.2023
High School Diploma -
Rosemont High School