Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Carson

Sacramento,CA

Summary

Dynamic and reliable professional with a proven track record at Raley's, enhancing customer satisfaction and store efficiency through expert cash handling and exceptional communication. Excelled in loss prevention and customer engagement, significantly contributing to a positive shopping environment. Demonstrated teamwork and adaptability, mastering new technologies and processes to support store operations.

Overview

3
3
years of professional experience

Work History

Clerk

Raley's
07.2023 - Current
  • Contributed to loss prevention efforts by identifying potential shoplifting situations and reporting suspicious activity to management.
  • Assisted in maintaining store cleanliness and organization, resulting in a more pleasant shopping experience for customers.
  • Increased customer satisfaction by efficiently scanning and bagging groceries in a timely manner.
  • Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
  • Provided exceptional customer service by addressing concerns and answering questions about products and promotions.
  • Maintained a safe shopping environment by promptly addressing spills or other hazards on the sales floor.
  • Promoted store loyalty programs to customers, increasing sign-up rates and repeat business.
  • Facilitated efficient customer flow through express lanes, prioritizing those with fewer items for faster checkout times.
  • Resolved customer complaints professionally and efficiently, maintaining positive relationships between the store and its patrons.
  • Trained new employees on store policies, procedures, and register operations, improving overall team efficiency.
  • Utilized excellent communication skills while working closely with colleagues from various departments to ensure smooth operations throughout the store.
  • Handled cash transactions accurately and securely, ensuring proper balance of register at the end of each shift.
  • Adapted quickly to new technologies and systems introduced in the workplace, ensuring proficiency with updated equipment and processes.
  • Assisted customers with special needs or requests, ensuring their shopping experience was positive and accommodating.
  • Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.
  • Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
  • Collaborated with team members to maintain adequate inventory levels on shelves, preventing stock shortages during high-demand periods.
  • Helped maintain accurate pricing information by verifying price tags on items before scanning them at the register.
  • Prepared orders for customers without delay to deliver excellent service.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Courtesy Clerk

Raley's
09.2021 - 07.2023
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

Education

High School Diploma -

Rosemont High School
Sacramento, CA
06.2021

Skills

  • Cash Handling
  • Scanner operation
  • Cleanliness and Organization
  • Reliability and punctuality
  • Customer Engagement
  • Basic Math Competence
  • Teamwork and Collaboration
  • Customer service-focused
  • Excellent Communication
  • Attention to Detail

Timeline

Clerk

Raley's
07.2023 - Current

Courtesy Clerk

Raley's
09.2021 - 07.2023

High School Diploma -

Rosemont High School
Amanda Carson