AMANDA CARTWRIGHT
Big Lake,MN
Summary
Client-facing financial services professional with nearly a decade of mortgage industry experience coordinating complex, deadline-driven work and building trusted relationships with clients and business partners. Experienced in managing active pipelines, maintaining open-item tracking, leading status communication, escalating issues, and aligning internal and external teams around timely service delivery. Brings strong ownership, organization, and a collaborative, client-first approach to Empyrean's Client Service Manager role.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Production Partner
Waterstone Mortgage Corporation
06.2026 - 10.2026
- Facilitated client and partner communication for mortgage transactions, ensuring clarity on requirements and alignment of expectations.
- Coordinated efforts among loan officers, underwriters, title companies, insurance providers, and outside lenders to resolve outstanding issues and achieve timely closings.
- Proactively identified service risks and documentation gaps; tracked action items, ensured timely follow-up, and escalated complex lender or underwriting issues for effective resolution.
- Reviewed detailed financial and transaction records for quality and compliance while protecting confidential client information.
Mortgage Loan Production Partner
Lower Mortgage
06.2025 - 06.2026
- Managed portfolio of active loan files, prioritizing client communications and organizing time-sensitive deliverables to ensure timely processing.
- Maintained relationships with borrowers and business partners through proactive updates, responsive service, and clear explanations of complex requirements.
- Coordinated with processing and external service teams to resolve discrepancies and streamline next steps, minimizing potential delays.
Mortgage Loan Production Partner
Waterstone Mortgage Corporation
04.2022 - 06.2025
- Coordinated pipeline reviews, tracked open requirements and documentation, and managed deadlines to ensure consistent, accurate service delivery.
- Facilitated communication among clients, loan originators, Realtors, processing teams, and vendors, ensuring smooth transactions and timely issue resolution.
- Guided clients through decisions and changing requirements, addressing questions, resolving routine concerns, and escalating issues for prompt support.
Producing Loan Partner
Nexa Mortgage
10.2021 - 02.2022
- Coordinated borrower relationships, managed application process, tracked outstanding items, and provided regular updates to loan originators and clients.
- Coordinated loan files and communication between borrowers, loan officers, and underwriting teams at a mortgage lender
- Reviewed mortgage applications for completeness, accuracy, and required supporting documents
- Managed pipeline updates, milestones, and follow-up tasks in loan origination systems
Producing Loan Partner
Mid Penn Bank
04.2021 - 09.2021
- Coordinated Nexa Mortgage loan files from application through closing
- Communicated with borrowers, real estate agents, and underwriters throughout processing
- Reviewed income, credit, and asset documents for loan readiness
- Coordinated pipeline tasks and cross-team follow-up, ensuring timely communication of client needs and milestones to address incomplete information.
Producing Loan Partner
Waterstone Mortgage
02.2018 - 04.2021
- Collaborated with borrowers, loan originators, and processing teams to gather requirements and ensure timely closing readiness.
- Supported loan officers at Nexa Mortgage with daily borrower communication.
- Managed loan files through Encompass and CRM workflows.
- Collected borrower documents and verified application completeness.
Loan Partner
Fairway Independent Mortgage
05.2017 - 02.2018
- Coordinated application intake, document tracking, status updates, and partner communications to ensure smooth operations in client-facing lending environment.
- Reviewed loan applications for completeness and accuracy before processing submission.
- Collected and organized income, asset, and credit documents from borrowers and realtors to streamline loan processing.
- Facilitated borrower communication and file follow-up for Fairway Independent Mortgage loan officers, enhancing client experience.
Loan Partner
Waterstone Mortgage
02.2016 - 05.2017
- Coordinated loan applications, disclosures, and closing documents in Fairway mortgage workflows.
- Reviewed borrower information for completeness and accuracy before underwriting submission.
- Coordinated borrower communication, transaction documentation, scheduling, and cross-functional efforts to ensure timely service delivery.
- Supported Fairway Independent Mortgage loan officers with borrower communication and file updates.
Paraeducator
Anoka-Hennepin School District
05.2012 - 06.2013
- Provided individualized and small-group student support, adapting explanations to address diverse learning needs and enhance student comprehension.
- Collaborated with teachers and school staff to streamline classroom routines and support student progress, contributing to a positive learning environment.
- Supported classroom instruction for Anoka-Hennepin School District students.
- Assisted teachers with special education activities and lesson preparation.
- Supervised students during classroom, hallway, and recess routines.
Bartender
Beer Belly's
03.2012 - 05.2012
- Cultivated customer rapport and promptly addressed requests and concerns amid competing service priorities.
- Mixed cocktails, beer pours, and house drinks for Beer Belly's guests.
- Greeted guests and took drink orders at busy Beer Belly's bar.
- Handled cash payments and processed tabs through point-of-sale systems.
Hostess / Barista
Woolly's Steakhouse
11.2011 - 03.2012
- Coordinated guest service and communicated with teammates to create organized, welcoming customer experience.
- Greeted guests at Woolly's Steakhouse and managed front entrance flow.
- Seated dining parties according to server sections and reservation plans.
- Answered calls and handled reservation requests for steakhouse guests.
Education
General Studies
Saint Cloud State University
05-2012
Diploma -
Rogers Senior High School
06-2009
Skills
- Client Relationship & Satisfaction
- Project / Milestone Coordination
- Open-Item & Action Tracking
- Status Reporting
- Issue Escalation & Resolution
- Cross-Functional Stakeholder Management
- Process & Documentation Quality
- Compliance & Confidentiality
- Microsoft Office
- Encompass Loan Origination System
- Pipeline and Task Tracking
- Financial Documentation Review
- Regulated Workflows
- Sensitive Data Handling
- Document verification
- Loan file review
- Client communication
- Pipeline management
- File tracking
- Problem solving
- Relationship management
- Time management
- Conflict resolution
- Professionalism
Timeline
Mortgage Loan Production Partner
Waterstone Mortgage Corporation
06.2026 - 10.2026
Mortgage Loan Production Partner
Lower Mortgage
06.2025 - 06.2026
Mortgage Loan Production Partner
Waterstone Mortgage Corporation
04.2022 - 06.2025
Producing Loan Partner
Nexa Mortgage
10.2021 - 02.2022
Producing Loan Partner
Mid Penn Bank
04.2021 - 09.2021
Producing Loan Partner
Waterstone Mortgage
02.2018 - 04.2021
Loan Partner
Fairway Independent Mortgage
05.2017 - 02.2018
Loan Partner
Waterstone Mortgage
02.2016 - 05.2017
Paraeducator
Anoka-Hennepin School District
05.2012 - 06.2013
Bartender
Beer Belly's
03.2012 - 05.2012
Hostess / Barista
Woolly's Steakhouse
11.2011 - 03.2012
General Studies
Saint Cloud State University
Diploma -
Rogers Senior High School