Amanda Carvalho
Cumberland,RI
Summary
Dynamic Office Manager at Comprehensive Pain Management with proven expertise in confidentiality management and exceptional customer service. Enhanced team productivity through effective delegation and streamlined financial management, achieving balanced budgets. Skilled in vendor coordination and event planning, fostering strong relationships that improved client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Office Manager
Comprehensive Pain Management
11.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Medical Assistant/Medical Receptionisr
Comprehensive Pain Management
12.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Smithfield High School
SmithfieldMedical Assisting -
Lincoln Technical Institute
LincolnSkills
- Confidentiality management
- Customer service
- Financial management
- Inventory management
- Vendor coordination
- Event planning
- Team leadership
- Project management
- Problem solving
- Time management
- Relationship building
- Office organization
- Office management
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Payroll and budgeting
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Human resources
- Staff hiring
Timeline
Office Manager
Comprehensive Pain Management
11.2018 - Current
Medical Assistant/Medical Receptionisr
Comprehensive Pain Management
12.2016 - Current
Smithfield High School
Medical Assisting -
Lincoln Technical Institute
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