Amanda Casaus
Albuquerque,New Mexico
Summary
Empowering clients at Frontline Resurrection, I leveraged behavioral support and community outreach to enhance independence and well-being. Through empathetic communication and innovative problem-solving, I successfully navigated complex systems, advocating for equitable access to resources, and achieved significant improvements in client satisfaction and social integration.
Uplifting and compassionate individual with strong interpersonal and listening skills. Possesses foundational knowledge in mental health support and crisis intervention, with hands-on experience in de-escalation techniques and empathetic communication. Aims to create positive impact by fostering supportive and inclusive community environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certification Navigator
Frontline Resurrection
09.2023 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
Education
GED -
CNM
Skills
- Behavioral support
- Transportation assistance
- Individualized support
- Client advocacy
- Community outreach
- Social integration
- Data entry and reporting
- Client needs assessments
- Recreational activities
- Self-advocacy support
- Substance abuse awareness
- Educational guidance
- Budgeting and finance
Certification
- Community Support Worker
- Community Health Worker
- Community Peer Support Worker
- Trauma Informed Care Engage and Outreach
Timeline
Certification Navigator
Frontline Resurrection
09.2023 - Current
GED -
CNM