Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Castellon

Spring Lake,NC

Summary

Dynamic General Manager with a proven track record at Coldstone Creamery, excelling in operations management and team leadership. Enhanced staff performance through innovative training programs, driving a 20% increase in sales. Skilled in inventory control and customer relations, fostering a positive environment that motivates teams to achieve strategic goals.

Diligent Desired Position with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Custom Paint

Caterpillar
Sanford, NC
08.2026 - Current
  • Prepared surfaces through sanding, cleaning, and masking for custom paint applications.
  • Mixed paint colors and coatings to match customer specifications and finish requirements.
  • Applied spray coatings using brushes, guns, and other painting tools.
  • Inspected surfaces for flaws before and after custom painting work.
  • Followed safety procedures for chemicals, ventilation, and protective equipment.
  • Guided newer painters on surface prep, masking, and application techniques.
  • Determined paint requirements for each job based on surface area measurements and number of coats required.
  • Prepared surfaces for painting by washing, scraping, sanding and and or priming.
  • Mixed paint to desired color specifications and applied it with brushes, rollers or spray guns.
  • Employed power tools effectively to complete painting projects and hand tools safely and effectively.
  • Cleaned and smoothed surfaces prior to painting.
  • Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
  • Sprayed prepared surfaces with specified amounts of primers and finish coatings.
  • Spread undercoats and finish materials using rollers and spray equipment.
  • Performed series of surface preparation techniques to maximize paint durability.
  • Combined different paint colors to achieve desired hues and solutions and monitored consistencies.
  • Achieved smooth surfaces through sanding techniques before painting using sandpaper, scrapers or sanding machines.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Paint Technician

Caterpillar
Sanford, NC
05.2026 - Current

Followed safety rules, ventilation standards, and hazardous material handling procedures.

  • Supervised team schedules, staffing, and shift coverage
  • Trained crew on guest service, product preparation, and safety standards
  • Collaborated with production teams to facilitate efficient workflow for Caterpillar projects.
  • Read work orders and finished instructions for each paint assignment.
  • Followed Caterpillar safety procedures and environmental handling standards.
  • Performed quality control checks during each step of the painting process to ensure accuracy.
  • Prepared surfaces for painting by sanding, washing and cleaning with solvents.
  • Maintained a safe working environment by following OSHA standards at all times.
  • Inspected components and maintained painting equipment with regular cleaning and basic repairs.
  • Balanced speed with accuracy to deliver best paint coverage and meet quotas.
  • Sanded and sealed completed finishes according to precise specifications.
  • Reported daily job updates to supervisors, including whether workers had completed tasks on time.
  • Provided clear work orders and instructions to painting team, ensuring readiness for each shift.

Pre delivery inspection

Caterpillar
Sanford, Nc
05.2026 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.

Process Technician

Caterpillar
Sanford, Nc
05.2026 - Current
  • Inspected Caterpillar parts using calipers, micrometers, and gauges.
  • Verified blueprints and specifications against finished product requirements.
  • Documented nonconforming material in quality tracking systems.
  • Monitored Caterpillar production equipment for safety, quality, and process stability.
  • Adjusted process settings to support standard work and product specifications.
  • Inspected parts for defects using quality gauges and measurement tools.
  • Documented process changes in Caterpillar shop floor tracking systems.
  • Coordinated with operators and maintenance teams during equipment downtime.
  • Supported continuous improvement projects across Caterpillar assembly operations.
  • Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
  • Provided technical support to production personnel regarding equipment operation and maintenance procedures.
  • Maintained accurate records of process parameters, test results, and other relevant data in accordance with company policies.
  • Safeguarded areas from possible equipment fires and notified safety manager regarding job hazards.
  • Assisted in the installation of new equipment and ensured proper calibration according to established protocols.
  • Monitored and adjusted production processes to meet quality standards.
  • Engaged in continuous improvement projects to enhance process efficiency and product quality.
  • Optimized process conditions to achieve target yields.
  • Used equipment, techniques and tools for task completion.
  • Conducted tests and experiments with new materials, equipment and processes.
  • Performed basic calculations and tabulations of technical data.
  • Tested components, assemblies and systems to diagnose problems.
  • Executed root cause analysis to improve yield and reliability.

Paint quality technician

Caterpillar
Sanford, Nc
05.2026 - Current
  • Prepared Caterpillar parts by cleaning, sanding, and masking surfaces for coating.
  • Inspected painted surfaces for defects, coverage, and color consistency.
  • Followed Caterpillar safety procedures and environmental handling standards.
  • Read work orders and finish instructions for each paint assignment.
  • Coordinated with production teams to support smooth Caterpillar workflow.
  • Performed quality control checks during each step of the painting process to ensure accuracy.
  • Prepared surfaces for painting by sanding, washing and cleaning with solvents.
  • Maintained a safe working environment by following OSHA standards at all times.
  • Inspected components and maintained painting equipment with regular cleaning and basic repairs.
  • Applied primer, sealer, base coat and clear coat according to manufacturer's specifications.
  • Verified paint color and properties and corrected issues to meet quality targets.
  • Ensured proper ventilation when spraying hazardous chemicals such as lacquers or enamels.
  • Sanded and sealed completed finishes according to precise specifications.
  • Monitored equipment to verify proper paint flow, viscosity and coating quality.
  • Reported daily job updates to supervisors, including whether workers had completed tasks on time.

General Manager

Coldstone Creamy
06.2024 - Current
  • Oversaw daily operations, ensuring high-quality service and product consistency.
  • Developed and implemented training programs to enhance staff performance and customer engagement.
  • Analyzed sales data to identify trends, driving strategic decisions for menu optimization.
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Fostered a positive team environment, mentoring staff to achieve personal and professional growth.
  • Streamlined operational processes, improving efficiency in service delivery and order fulfillment.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Also took into account tempters and machinery daily to ensure it was working properly and being used properly.
  • Was in trusted to go use company card to get inventory that wasn’t provided.
  • was in trusted to do bank deposits and withdrawals for money for the store.
  • Volunteering my time over 100 hours to better help the company.

Sales Associate

Petsmart
01.2019 - 01.2020
  • Assisted customers in selecting appropriate pet supplies and products.
  • Maintained cleanliness and organization of sales floor and inventory areas.
  • Conducted product demonstrations to educate customers on pet care.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales goals and improve customer service.
  • Resolved customer inquiries and concerns effectively, enhancing satisfaction levels.
  • Monitored stock levels and assisted with inventory management tasks.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

No Degree -

Wake Forest High School
Wake Forest, NC

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Training and development
  • Staff training/development
  • Inventory control
  • Staff supervision
  • Goal setting
  • Verbal and written communication
  • Administrative skills
  • Motivation
  • Staff motivation
  • Labor cost controls
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Facility management
  • Performance improvements
  • Workflow planning
  • Operations oversight
  • Quality management
  • Team oversight
  • Risk management
  • Surface preparation
  • Paint mixing
  • Spray application
  • Quality inspection
  • Process control
  • Equipment maintenance
  • Safety compliance
  • Attention to detail
  • Problem solving
  • Team leadership
  • Clear communication
  • Troubleshooting
  • Multitasking
  • Dependable and responsible
  • Training & Development
  • PPE compliance
  • Team building
  • Maintenance & repair

Timeline

Custom Paint

Caterpillar
08.2026 - Current

Paint Technician

Caterpillar
05.2026 - Current

Pre delivery inspection

Caterpillar
05.2026 - Current

Process Technician

Caterpillar
05.2026 - Current

Paint quality technician

Caterpillar
05.2026 - Current

General Manager

Coldstone Creamy
06.2024 - Current

Sales Associate

Petsmart
01.2019 - 01.2020

No Degree -

Wake Forest High School
Amanda Castellon