Amanda Castillo
Victoria,TX
Summary
Dynamic professional with extensive experience in customer service and dispatching at Halliburton Energy Services. Proven ability to enhance client relationships and resolve issues efficiently. Skilled in Microsoft Office and adept at multitasking, ensuring operational excellence and customer satisfaction. Recognized for cultivating strong team performance and driving improvements in service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher
Halliburton Energy Services
Victoria, TX
09.2022 - 04.2025
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Maintained constant communication with drivers
- Demonstrated the ability to handle multiple tasks, prioritize effectively, and maintain attention to detail
Leasing Agent
Capstone Real Estate Services
Victoria, TX
09.2019 - 12.2020
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Marketed property to local businesses through collateral, emails and phone calls.
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalate major issues to property manager for immediate remediation.
- Maintained and updated records to conform to meet State, local and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Invited prospective tenants to complete applications upon completion of property tour.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
General Manager
Best Western
Port Lavaca, TX
02.2019 - 08.2019
- Established annual budget with controls to prevent overages, minimize burn rate and support objectives.
- Assessed reports to evaluate property performance. Develop and implement improvements and changes.
- Applied performance data to evaluate & improve operations, target current business conditions & forecast needs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Front Desk
Homewood Suites by Hilton
Victoria, TX
08.2017 - 02.2019
- Greeted guests at front desk and engaged in pleasantries while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct rooms, departments and personnel.
Assistant General Manager
Courtyard by Marriott
Victoria, TX
06.2014 - 06.2017
- Built customer loyalty by devising promotions and product according to customer needs and budget.
- Trained, motivated and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed team schedule with eye on coverage needs and individual strengths.
- Managed cash accurately and prepared deposits.
- Resolved problems promptly to maintain and elevate customer approval.
- Cultivated performance-based culture within staff based on individual accountability, meeting or exceeding goals and team achievement.
- Provided incentives for employees and work groups for outstanding performance and meeting customer satisfaction goals.
Front Desk Associate
Fairfield Inn
Victoria, TX
12.2012 - 05.2014
- Greeted visitors and guests upon arrival, offered assistance whenever needed and answered all questions to build rapport and retention.
- Answered phones to respond to inquiries, complete reservations requests and transfer calls to correct rooms and departments.
- Prioritize contacting housekeeping and maintenance departments to immediately respond to and resolve any and all guest and guest room concerns in a timely manner.
- Processed reservations and provided confirmations information over phone, via computer and in person.
Office Manager
Busy Bee Movers
Corpus Christi, TX
12.2000 - 12.2010
- Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
- Responsible for all invoicing for services provided.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Scheduled transportation, itineraries, and personnel for moves in all 50 states.
- Oversee office inventory, requisitioning supplies and stocking upon receipt.
- Maintain computer and physical filing systems.
Massage Therapist/Receptionist
Anthony's Aveda Concept Salon
Corpus Christi, TX
02.2002 - 04.2004
- Booked appointments, answered phones, greeted clients, handled payments and created service tickets.
- Spoke to customers regarding health history, services and procedures for safety and customer satisfaction.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Provided safe and effective massage therapy techniques during customer appointments.
- Performed massage for clients using hot stone, Swedish and deep massage therapy.
Education
Academy for Massage Therapy Training -
Academy for Massage Therapy Training
San Antonio, TX01.2022
High School Diploma - General
Ray High School
Corpus Christi, TX05.1994
Skills
- Computer skills
- Customer service
- Microsoft Outlook
- Dispatching
- Microsoft Word
- Microsoft Office
- Phone etiquette
- Typing
Certification
- Texas Alcohol Beverage License, 11/01/23, 11/30/25
- Texas Food Handler's, 10/01/23, 10/31/25
Timeline
Dispatcher
Halliburton Energy Services
09.2022 - 04.2025
Leasing Agent
Capstone Real Estate Services
09.2019 - 12.2020
General Manager
Best Western
02.2019 - 08.2019
Front Desk
Homewood Suites by Hilton
08.2017 - 02.2019
Assistant General Manager
Courtyard by Marriott
06.2014 - 06.2017
Front Desk Associate
Fairfield Inn
12.2012 - 05.2014
Massage Therapist/Receptionist
Anthony's Aveda Concept Salon
02.2002 - 04.2004
Office Manager
Busy Bee Movers
12.2000 - 12.2010
Academy for Massage Therapy Training -
Academy for Massage Therapy Training
High School Diploma - General
Ray High School
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