Amanda Castillo
Corsicana,TX
Summary
Dynamic Office Administrator with a proven track record at Texas Well and Pump, LLC, enhancing operational efficiency through effective scheduling and streamlined workflows. Skilled in database entry and customer engagement, I implemented digital tools that improved team collaboration and communication, contributing to a more productive work environment.
Overview
18
18
years of professional experience
Work History
Office Administrator
Texas Well and Pump, LLC
08.2023 - Current
- Coordinated scheduling of appointments and meetings for team members, enhancing productivity.
- Assisted in maintaining customer records and data entry accuracy within company systems.
- Developed filing systems that improved document retrieval efficiency by standardizing processes.
- Coordinated office activities to enhance operational efficiency and streamline workflow processes.
- Assisted in maintaining filing systems and databases for improved information retrieval and organization.
- Supported invoice processing and expense tracking, contributing to accurate financial reporting.
- Implemented digital tools for project management, enhancing communication and collaboration across departments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Maximus Federal Services
04.2020 - 08.2023
- Managed high-volume customer inquiries through various communication channels, ensuring timely resolutions.
- Developed and implemented process improvements that enhanced service efficiency and customer satisfaction.
- Trained and mentored new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to address escalated issues and improve overall service delivery.
Personal Assistant
Harmony Work Center
01.2008 - 06.2021
- Managed executive schedules, ensuring efficient use of time and prioritization of tasks.
- Coordinated travel arrangements and itineraries, optimizing logistics for seamless experiences.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Acted as liaison between management and staff, facilitating effective communication across departments.
- Oversaw supply inventory management, ensuring availability of essential office materials and resources.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
Business Administration And Management
Navarro College
Corsicana, TXHigh School Diploma -
Corsicana High School
Corsicana, TX05.2006
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Verbal communication
- Bookkeeping
- Telephone reception
- Leadership and supervision
- Payroll administration
Timeline
Office Administrator
Texas Well and Pump, LLC
08.2023 - Current
Customer Service Representative
Maximus Federal Services
04.2020 - 08.2023
Personal Assistant
Harmony Work Center
01.2008 - 06.2021
Business Administration And Management
Navarro College
High School Diploma -
Corsicana High School