Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Cederburg-Hickerson

Rock Springs

Summary

Dynamic professional with a strong customer service focus and proven organizational skills, honed as Lead Receptionist at Desert View Animal Hospital. Achieved significant improvements in client satisfaction through effective communication and efficient front desk management. Expertise in billing and invoicing complemented by a commitment to fostering positive client relationships.

Experienced with managing front desk operations, delivering exceptional customer service, and coordinating administrative tasks. Utilizes strong organizational abilities and effective communication to enhance workplace efficiency. Track record of fostering welcoming and professional environment for clients and team members.

As front office professional, brings wealth of hands-on experience in managing reception and administrative tasks. Known for reliability and ability to adapt to changing needs, ensuring smooth operations. Skilled in team collaboration and delivering exceptional customer service with positive attitude.

Overview

20
20
years of professional experience

Work History

Lead Receptionist

Desert View Animal Hospital
07.2023 - Current
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
  • Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Reduced errors significantly by meticulously reviewing data entries before submission.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.

Office Assistant

Schumacher Law PC
09.2015 - 07.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.

Billing Clerk

Southwest Counseling Service
08.2005 - 08.2012
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Managed invoicing and payment processing operations.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Conducted regular reviews of billing procedures to identify and implement cost-saving opportunities.

Education

Rock Springs Highschool
Rock Springs, WY
05-2003

Skills

  • Customer service focus
  • Workplace safety
  • Strong organization
  • Client relationship building
  • Time management expertise
  • Billing and invoicing
  • Appointment scheduling
  • Document preparation
  • Schedule management
  • File management

Timeline

Lead Receptionist

Desert View Animal Hospital
07.2023 - Current

Office Assistant

Schumacher Law PC
09.2015 - 07.2023

Billing Clerk

Southwest Counseling Service
08.2005 - 08.2012

Rock Springs Highschool

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