Amanda Cedillo
West Bay Casino & Resort
Wapanucka,OK
1
Certification
7
years of professional experience
Detail-oriented professional with experience in customer service and quality control. Known for managing complex tasks, maintaining accurate records, and fostering positive relationships with customers. Ready to drive operational efficiency and enhance customer loyalty.
Work History
Night Audit Clerk
4 Months- Managed nightly audit procedures, reconciling financial transactions and reports for accuracy.
- Processed guest check-ins and check-outs efficiently, ensuring accurate billing and record-keeping.
- Assisted in resolving guest inquiries and complaints, maintaining high customer satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collaborated with front desk team to enhance workflow efficiency during peak periods.
- Utilized property management software to track reservations and manage room availability effectively.
Customer Service Representative
1 Year 4 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reviewed and validated all warranted items to guarantee alignment with warranty requirements and guidelines.
- Coordinated and managed trade payment schedules to uphold financial commitments.
Builder Quality Control Construction Inspector
1 Year- Assessed landscaping, gutter systems, roofing, and overall exterior integrity to identify potential issues and enhance property value.
- Assessed and documented the state of interior features, emphasizing paint, trim, flooring, and general appearance of residential spaces.
- Conducted thorough testing of appliances, outlets, windows, doors, and fixtures to ensure functionality and safety standards.
- Conducted comprehensive inspections of major systems, including electrical, plumbing, HVAC, insulation, and foundation.
- Maintained compliance with safety standards and building codes throughout projects.
- Re-inspected residential constructions which previously failed inspections.
Warehouse Production Worker
2 Years 6 Months- Managed the process of receiving shipments from suppliers, meticulously checking goods for any damages and confirming order accuracy.
- Operated pallet jacks and forklifts for safe and effective loading and unloading of trucks.
- Coordinated item separation processes to ensure timely delivery to appropriate production and storage areas.
- Maintained comprehensive logs of inventory transactions to facilitate effective stock control.
- Ensured a tidy and hygienic environment to support operational efficiency.
- Executed order processing tasks in different departments to maintain productivity during slow work periods.
Education
GED
Skills
Conflict documentation
Customer service
Issue documentation
Complaint resolution
Resolving issues
Problem-solving
Multitasking organization
Issue resolution
Decision-making
Punctual and dependable
Strong work ethic
Certification
- OSHA 10
- Customer Interaction
- Intro to plumbing
- Plumbing fixtures
- Reading Piping Prints
Timeline
Night Audit Clerk
West Bay Casino & Resort
04.2026 - CurrentRead More
Customer Service Representative
Lennar Homes
03.2024 - 07.2025Read More
Builder Quality Control Construction Inspector
US Ecologic
03.2023 - 03.2024Read More
Warehouse Production Worker
Bimbo® Bakeries USA
03.2019 - 09.2021Read More
St Augustine
GED
Read More