Amanda Cencelewski
Granger,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2023
2023
years of professional experience
Work History
Dog Groomer
Canine Country Club
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Dog Groomer and Apprentice Trainer
Gordon’s Grooming
11.2020 - 03.2022
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Billing and Collections Specialist
Indiana Earth
2019 - 11.2020
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
- Reduced outstanding receivables by implementing effective collection strategies.
Inside Sales Representative
Trim-A-Door
06.2017 - 09.2019
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Grooming Salon Manager and Training Lead
Martin’s PawMart
06.2011 - 06.2017
- Boosted employee retention with supportive management practices and fostering a positive work culture.
- Promoted the salon through community partnerships and engaging marketing campaigns, driving brand awareness and attracting new clients.
- Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
- Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
- Recruited and trained staff to offer grooming services for diverse animals.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
Education
General
LaSalle High School
South BendHigh School Diploma -
Washington High School
South Bend, IN06.2003
Skills
- Patience and empathy
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Customer communication
- Honest and dependable
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Team building
- Problem identification
- Multitasking
- Problem-solving abilities
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Dog Groomer and Apprentice Trainer
Gordon’s Grooming
11.2020 - 03.2022
Inside Sales Representative
Trim-A-Door
06.2017 - 09.2019
Grooming Salon Manager and Training Lead
Martin’s PawMart
06.2011 - 06.2017
Dog Groomer
Canine Country Club
Billing and Collections Specialist
Indiana Earth
2019 - 11.2020
General
LaSalle High School
High School Diploma -
Washington High School
Similar Profiles
Caitlin TomsuCaitlin Tomsu
Play Supervisor/Kennel Technician at Canine Country ClubPlay Supervisor/Kennel Technician at Canine Country Club
Sheila GrozSheila Groz
Kennel Attendant at Canine Country ClubKennel Attendant at Canine Country Club
Rhiannon EllsworthRhiannon Ellsworth
Pet Care Specialist at Canine Country ClubPet Care Specialist at Canine Country Club
Lavarr BarnettLavarr Barnett
Vice President – Investor Relations (Remote) at Summit Equity InvestmentsVice President – Investor Relations (Remote) at Summit Equity Investments
Eric MentzEric Mentz
Police Officer at South Bend Police DepartmentPolice Officer at South Bend Police Department