Amanda Cerda
Clayton,NC
Summary
Highly motivated and organized professional who is a dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities with a positive attitude and excellent communication skills to meet team goals.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
Sarah Dozier
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Pet Sitter
Happy Tails Professional Petsitting, LLC
11.2019 - Current
- Communicated professionally with pet owners via phone, and text.
- Provided 30 minute pet care visits
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Prepared food and water following instructions from pet owners.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Gave medication to pets following guidelines from owners.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Receptionist
Cleveland School Animal Hospital
09.2013 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Receptionist
Clayton Animal Hospital
10.2010 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Office Assistant
First Choice Family Healthcare
08.2009 - 03.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Associate's Degree - Medical Office Administration
Wake Tech Community College
Raleigh, NC05.2015
Nursing
Grand Rapids Community College
Grand Rapids, MI05.2006
Nursing
Western Michigan University
Kalamazoo, MI05.2004
Diploma -
Grandville High School
Grandville, MI05.2003
Skills
- Kind and compassionate
- Excellent communication skills
- Motivated
- Works well with others
- Trustworthy
- Positive attitude
- Knowledge of Microsoft Office programs
- Dependable and Responsible
- Excellent at Multitasking and Organization
Volunteer Experience
Noorthoek Academy at Grand Rapids Community College, Aided in giving intellectually disabled adults the college experience
References
- Dr. Mike Bagley, Owner/Veterinarian, Clayton Animal Hospital, 11058 US Hwy 70 W, Clayton, NC, 27520, (919) 553-4601
- Renee Jankowski, Owner/Operator, Generations Salon & Day Spa, 9650 Strickland Rd, Raleigh, NC, 27615, (919) 361-9140
- Sarah Dozier, CFO PNC Arena/Client, 4024 Periwinkle Blue Ln, Raleigh, NC, 27612, (919) 645-7500
- Sara Whitley, Owner/Veterinary Technician, Cleveland School Animal Hospital & Happy Tails Professional Pet Sitting, 233 Nashville Dr, Clayton, NC, 27520, (252) 903-0471
Timeline
Personal Care Assistant
Sarah Dozier
08.2023 - Current
Pet Sitter
Happy Tails Professional Petsitting, LLC
11.2019 - Current
Receptionist
Cleveland School Animal Hospital
09.2013 - 12.2017
Receptionist
Clayton Animal Hospital
10.2010 - 09.2013
Office Assistant
First Choice Family Healthcare
08.2009 - 03.2010
Associate's Degree - Medical Office Administration
Wake Tech Community College
Nursing
Grand Rapids Community College
Nursing
Western Michigan University
Diploma -
Grandville High School
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