Amanda Cervantez
Galesburg,IL
Summary
Successful coach and leader that delivers excellence with passion and creativity where all team members learn, grow capabilities, and consistently achieve goals. Achieves results leveraging portfolio priorities, planning, coaching, and follow up with focus, integrity, and drive. Agile leader that can learn and adjust to change behavior and deliver results. Leader of a safe, uplifting environment where all partners feel a sense of belonging and joy.
Overview
3
3
years of professional experience
Work History
Store Manager
Starbucks
Galesburg, IL
11.2022 - Current
- Effectively led through Starbucks Missions and Values to deliver an exceptional Starbucks Experience for customers and partners
- Developed capabilities of store shift supervisors and baristas to create the Starbucks Experience while delivering operational excellence and achieving results
- Created an inclusive and uplifting store culture where all partners feel a sense of belonging and joy
- Built and maintained intentional, strong community relationships with local non profits
- Active partnerships with NAACP Galesburg, United Way of Knox County, Peoria Proud, Big Brothers Big Sisters, Dream Center Peoria, Galesburg Public Schools Foundation, Loving Bottoms Diaper Bank, FISH Food Pantry
Assistant Store Manager
Starbucks
Galesburg, Illinois
10.2022 - 11.2022
- Training role to develop as Store Manager
- Worked shoulder to shoulder to build capability ensuring operational standards
Shift Supervisor/Barista
Starbucks
Galesburg, Illinois
11.2020 - 10.2022
- Consistently achieved store goals with focus and drive
- Lead shifts with operational excellence to create the Starbucks Experience for customers and partners
- Crafted products in a clean, safe, inclusive environment
Education
Bachelor of Arts - Elementary Education
Knox College
Galesburg, ILSkills
Change Management Leadership
Effective communicator and coach
Agile Leader that can adapt and adjust quickly
Strategic and intentional prioritizing and planning
Highlights
- Certified SM trainer
- DM proxy to lead FY24 Winter launch across D138
Timeline
Store Manager
Starbucks
11.2022 - Current
Assistant Store Manager
Starbucks
10.2022 - 11.2022
Shift Supervisor/Barista
Starbucks
11.2020 - 10.2022
Bachelor of Arts - Elementary Education
Knox College