Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Chacon

COSTA MESA,California

Summary

4+ years of experience and reliable Customer Service Representative with experience in providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

Overview

12
12
years of professional experience

Work History

Brand Team Member

Baby Gap
04.2015 - Current
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Licensed Health Insurance Agent

Health Markets
02.2021 - 08.2023
  • Performed,opriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Call Center Agent

Lighthouse Insurance Group
01.2012 - 02.2015
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Duties included retrieving customer data and directing to appropriate sales agent.
  • Handled 200+ inbound calls daily.
  • Conducted annual reviews of existing policies to update information.
  • Developed and implemented promotional strategies to increase customer base.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Frazier Mountain High School
Lebec, CA
06.2007

Skills

  • Customer service
  • Call center
  • Data entry
  • Microsoft PowerPoint
  • Microsoft Excel
  • CRM
  • Customer Relations
  • Complaint resolution
  • Excellent communication

Timeline

Licensed Health Insurance Agent

Health Markets
02.2021 - 08.2023

Brand Team Member

Baby Gap
04.2015 - Current

Call Center Agent

Lighthouse Insurance Group
01.2012 - 02.2015

High School Diploma -

Frazier Mountain High School

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Amanda Chacon