Amanda Champion
Santa Rosa,TX
Summary
Proven leader and efficient problem-solver, adept in time management and complex problem-solving. At G And C Autobody, I enhanced customer satisfaction and streamlined operations, ensuring compliance and accuracy in financial reporting. Skilled in CRM and team collaboration, I consistently deliver results beyond expectations, demonstrating exceptional verbal communication and decision-making abilities.
Overview
12
12
years of professional experience
Work History
Clerical Lead/Office Manager
G And C Autobody
03.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Audit all files for accuracy
- Customer Service
- Answering multi line phones
- Greeting all Guests walking in the door
- scheduling appointments
- Collecting all A/R
- Assisting A/P
- keeping OSHSA compliance
- Auditing for BAR compliance
- Keeping accurate and up to date expense reports for multiple people
- Assisting Service Writers
- Filing
- And anything else that is asked of me
Administrative Officer
AC Floors
11.2012 - 02.2016
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- scheduling
- filing
- A/R
- A/P
Education
High School Diploma -
Sonoma Mountain High School
Petaluma12.1996
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Self Starter
People Pleaser
Customer Service
Phone Etiquette
Customer Relationship Management (CRM)
Policy Implementation
Schedule Preparation
Budget Control
Expense Tracking
Teamwork and Collaboration
Decision-Making
Computer Skills
Problem Resolution
Timeline
Clerical Lead/Office Manager
G And C Autobody
03.2016 - Current
Administrative Officer
AC Floors
11.2012 - 02.2016
High School Diploma -
Sonoma Mountain High School