Amanda Chancellor
Customer Service
Disputanta,VA
Summary
Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.
Overview
16
16
years of professional experience
Work History
Patient Access Coordinator
James River Cardiology
01.2023 - Current
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Assisted in training new staff on company-specific scheduling software and procedures, enhancing team capabilities.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Helped implement new scheduling software, streamlining the appointment booking process and improving accuracy.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Followed up with patients to reschedule missed appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated triage details and enhanced dialogue between the provider and patient.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Marketing and Leasing Specialist
Chester Village Green
02.2019 - 04.2021
- Responsible for making sure that any marketing or sales strategies that are used, deliver the results they were intended to generate
- Identifying new business opportunities from existing campaigns
- Ensuring that all marketing plans are delivered to brand standards
- Identifying opportunities to improve processes
- Updating content on the company’s multiple websites, blogs and social media
- Creating, proof-reading and testing various marketing campaigns
- Qualify, prepare and renew rental agreements
- Manage current resident insurance policies
- Maintain and record all daily inspections for the communities
- Submit, approve and follow-up on all service requests
- Attended staff meetings and took extensive notes to share with property manager.
- Posted policies and rules in common areas for tenant review.
- Presented available apartments to interested tenants and addressed community-related inquiries.
- Developed and implemented resident activities and identified problem vacancies.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Marketing and Leasing Specialist
Kettler Management/Pegasus
02.2013 - 06.2019
- Responsible for leasing and marketing all properties
- Sign and explain lease and applications in detail
- Provide advertising and marketing ideas in detail
- Updating content on the company’s multiple websites, blogs and social media
- Inspected move-in’s and move-outs
- Collect and post rent payments, correct resident’s ledgers and prepare monthly reports
- Provide a pleasant, hospitable and professional environment towards our potential and current residents
- Create weekly schedules and ensure that daily goals and duties were met
- Submit, approve and follow-up on all service requests
Office Manager
Custom Paving
12.2008 - 12.2011
- Managed and organized schedules and office functions
- Inventory control and standardizing ordering procedures
- Prepared weekly reports for management
- Performed basic accounting functions including cash reconciliations and wire transfers
- Answered and screened multiple calls with professionalism and efficiency
- Manage all incoming outgoing correspondence
- Maintained and filed past, current and future customer records
- Prepared newspaper ads for management review
Skills
- Management
- Delegation
- Decision-making
- Attention to Detail
- Excellent communication
- Motivation & Support
- Strong organization
- HIPAA compliance
- Friendly and outgoing
- Customer service
- Problem-solving
- Data entry
- Team leadership
- Verbal and written communication
- Multitasking and organization
- Training coordination
- Relationship building
- Payment processing
- Quality assurance
- Registration and admissions
- Calm and effective under pressure
- Reliability and dedication
Timeline
Patient Access Coordinator
James River Cardiology
01.2023 - Current
Marketing and Leasing Specialist
Chester Village Green
02.2019 - 04.2021
Marketing and Leasing Specialist
Kettler Management/Pegasus
02.2013 - 06.2019
Office Manager
Custom Paving
12.2008 - 12.2011
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