Amanda Chandler
New Braunfels,TX
Summary
I boosted efficiency and team morale as a Manager at Pink Zebra. Specializing in vendor engagement and staff hiring, my proactive approach and office management skills have consistently enhanced business performance and compliance, making me a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
Office Manager
Blue Jay Swag
New Braunfels, TX
05.2024 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
Bar Manager
American Legion Post 179
New Braunfels, TX
07.2023 - 11.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers
- Oversaw inventory and ordered ingredients to restock
- Trained new employees to perform duties.
- Reorganized bar stations to streamline service flow.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Implemented strategies designed to increase revenue through upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Interviewed, hired and trained staff.
- Monitored cash intake to reduce discrepancies.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Restocked beer and liquor regularly and after special events.
Manager
Pink Zebra
New Braunfels, TX
07.2019 - 02.2024
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Analyzed business performance data and forecasted business results for upper management.
- Oversaw daily operations, maintaining efficiency and quality standards.
Healthy Bartender
Motivation Station
New Braunfels, TX
04.2021 - 04.2023
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Assisted in menu development and the introduction of new flavors and products.
- Developed a loyal customer base through friendly and efficient service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Replenished bar glasses, garnishes and condiments.
- Operated cash register and handled financial transactions with accuracy.
- Cleaned workstations after each shift was completed.
Education
High School Diploma -
VCA
Tyler, TX04-1999
Skills
- Vendor engagement
- Staff hiring
- Bookkeeping
- Billing
- Office management
- Regulatory compliance
Timeline
Office Manager
Blue Jay Swag
05.2024 - Current
Bar Manager
American Legion Post 179
07.2023 - 11.2024
Healthy Bartender
Motivation Station
04.2021 - 04.2023
Manager
Pink Zebra
07.2019 - 02.2024
High School Diploma -
VCA
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