AMANDA CHANDLER
Jacksonville,AL
Summary
Results-driven Restaurant Manager with expertise in staff training, inventory management, and financial oversight. Proven ability to enhance customer satisfaction through effective scheduling and health compliance.
Overview
18
18
years of professional experience
Work History
RESTAURANT MANAGER
TOP O' THE RIVER
Anniston, Alabama
11.2019 - Current
- Managed daily operations ensuring smooth service and customer satisfaction.
- Led staff training programs to enhance team performance and service quality.
- Oversaw inventory management, maintaining stock levels and ordering supplies.
- Coordinated schedules for staff, optimizing coverage during peak hours.
- Implemented health and safety standards, ensuring compliance with regulations.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored financial performance, managing expenses and optimizing budgets effectively.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Managed cash registers, reconciled tills at end of day, and prepared bank deposits.
SERVER
CINDY'S CAFE
Prattville, Alabama
01.2017 - 05.2019
- Provided exceptional customer service in a fast-paced café environment.
- Took and processed food and beverage orders accurately and efficiently.
- Managed table assignments to optimize seating and reduce wait times.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and utensils.
- Handled customer inquiries and resolved issues with professionalism.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
SERVER
JIM N NICKS BAR-B-Q
Prattville, AL
01.2012 - 08.2015
- Took and processed food and beverage orders accurately and efficiently.
- Managed table assignments to optimize seating and reduce wait times.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in training new servers on menu items and service standards.
- Handled customer inquiries and resolved issues with professionalism.
- Processed cash and card transactions using point-of-sale systems effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
SERVER, BARTENDER, MANAGER
FAST BOYS
Jacksonville, FL
03.2007 - 09.2011
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Managed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant procedures and customer service standards.
- Handled payment transactions using point-of-sale systems effectively.
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness of bar area and equipment throughout shifts.
Skills
- Staff training
- Inventory management
- Financial oversight
- Health and safety compliance
- Customer complaint resolution
- Scheduling optimization
- Operational efficiency
- Team building
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
- Passion for customer satisfaction
- Team management
- Point of sale (POS) system operation
Timeline
RESTAURANT MANAGER
TOP O' THE RIVER
11.2019 - Current
SERVER
CINDY'S CAFE
01.2017 - 05.2019
SERVER
JIM N NICKS BAR-B-Q
01.2012 - 08.2015
SERVER, BARTENDER, MANAGER
FAST BOYS
03.2007 - 09.2011
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