Amanda Chap
Hampton,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Lab Secretary
Digestive Health Center
08.2021 - Current
- Improved lab efficiency by streamlining administrative processes and implementing effective organizational systems.
- Developed strong relationships with vendors to negotiate favorable pricing on essential laboratory supplies and services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Used Epic to schedule appointments.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Front Desk Coordinator
Clayton Eye Center
06.2008 - 08.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Education
Certificate - Medical Assistant
Advanced Career Training
Riverdale04.2003
High School Diploma -
Morrow High School
Morrow, GA08.2000
Skills
Administrative Skills
Administrative Support
POS Systems
End-of-day reporting
Problem-solving skills
Visitor check-in skills
Multi-Line Phone Systems
Phone call direction
Listening Skills
Maintaining cleanliness
Electronic Recordkeeping
Scheduling
Data Entry
Basic accounting
Word Processing
EMR systems proficiency/Epic
Office Management
Microsoft Office
Credit and cash payments
Clerical duties
Sales expertise
Front Desk Management
Registration processing
Languages
English
Full Professional
Cambodian
Professional Working
Timeline
Lab Secretary
Digestive Health Center
08.2021 - Current
Front Desk Coordinator
Clayton Eye Center
06.2008 - 08.2021
Certificate - Medical Assistant
Advanced Career Training
High School Diploma -
Morrow High School
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