Amanda Chapa
Houston,TX
Summary
Accomplished Client Coordinator at Ideal Image, adept in Salesforce and exceptional communication, leveraged a detail-oriented mindset to negotiate favorable contract terms, surpass sales goals, and streamline processes, enhancing client satisfaction and operational efficiency. Fostered teamwork and achieved significant improvements in customer service and business growth across roles. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
18
18
years of professional experience
Work History
Client Coordinator
Ideal Image
12.2021 - Current
- Successfully negotiated contract terms with clients to achieve favorable outcomes for all parties involved.
- Sufficiently familiar with medical terminology and well-versed in HIPAA regulations
- Facilitated communication between patients, nurses, and clinical staff by maintaining updated patient charts and ensuring timely scheduling and confirmation of appointments.
- Delivered high quality customer service to affluent patients
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
- Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
Assistant Manager
Haztech Covid Testing Center
06.2021 - 10.2021
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Assistant Manager/Salon Stylist
Drybar
05.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Nutritional Counselor
Quick Weight Loss Center
06.2006 - 02.2017
- Streamlined appointment scheduling processes to enhance client experience and improve time management practices.
- Assisted clients in achieving weight loss goals through personalized meal planning and dietary recommendations.
- Mentored junior colleagues in best practices for successful nutritional counseling sessions.
- Educated clients on the importance of proper hydration, portion control, and mindful eating habits for overall wellbeing.
- Regularly monitored client progress and made necessary adjustments to nutritional strategies for continued success.
- Continually exceeded sales goals and objectives while maintaining high performance standards.
Education
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
Stafford, TX02.2018
High School Diploma -
Stafford High School
Stafford, TX05.2004
Skills
- Detail-oriented mindset
- Strong Organization
- Time management expertise
- Exceptional communication
- Salesforce proficiency
- Goal Setting and Achievement
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Timeline
Client Coordinator
Ideal Image
12.2021 - Current
Assistant Manager
Haztech Covid Testing Center
06.2021 - 10.2021
Assistant Manager/Salon Stylist
Drybar
05.2018 - 06.2021
Nutritional Counselor
Quick Weight Loss Center
06.2006 - 02.2017
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
High School Diploma -
Stafford High School
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